VIP Account Manager (French speaking)

Job Description

Our mission at Zynga is to connect the world through games by building games around core social experiences to deliver deep player engagement, organic acquisition and long term retention. Our portfolio of games include – CSR Racing 2, FarmVille, Hit it Rich! Slots, Words With Friends and Zynga Poker.

Hiring Update: The safety of our candidates and team members is our top priority. During the COVID-19 pandemic, our workforce transitioned to working from home, with all interviewing and onboarding being conducted virtually until further notice.

Job Purpose

Zynga are hiring for a French speaking VIP Account Manager to join our Dublin team. You will work across our social games, responsible for retaining and reactivating VIP Players. As well as developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Your key objective will be to grow the VIP player base, with corresponding revenues as directed by the Senior VIP Director.

This role may require working some weekends or evenings.

Key Roles & Responsibilities

• You will be responsible for cultivating and developing relationships and serve as a trusted Account Manager to our VIP players
• Serve as an game expert and act as a liaison between our highest value players and the studio to resolve bugs
• Maintain retention of the designated VIP base
• Ensure that our players receive the highest level of sales and operational customer service by leveraging a highly consultative approach
• Work collaboratively with cross-functional teams (including studio teams and Legal) to drive revenue growth with VIP base.
• Uses data science-driven workflows daily to increase engagement, reactivate and increase revenue
• Strong quantitative aptitude with the ability to analyse campaign performance statistics
• Connect and reconnect VIP base through high-level relationship building
• Partner with the Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry-specific case studies.
• Drive the RFP documentation for studios to build out VIP driven features to drive higher revenue
• Exceed sales, pricing, and yield goals; effectively manage to an individual quarterly reactivation and engagement targets

Required Skills & Experience

• Customer service or account management experience
• Fluent in English and French
• Impeccable communication skills
• Excellent telephone skills – able to handle high call volumes
• Ability to generate revenue on own initiative based on personal account relationships
• Accuracy and excellent attention to detail
• Customer focused and ability to build a rapport with players
• Team player
• Positive attitude and are excited to learn

Desirable Skills & Experience

• Experience working in games or iGaming
• VIP account management experience
• Interest within social gaming
• Target / Sales Driven
  

What do we offer?

• Competitive salary, annual bonus scheme and Zynga stock allowance
• Private health insurance
• Monthly active living allowance
• Tax saver ticket
• Life insurance
• Income protection

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation associated with your application for an open position.
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