Project Manager, Revenue Operations

Job Description

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. I n 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.

ABOUT OUR TEAM & THE ROLE:

The Local Revenue Operations team is dedicated to increasing productivity across the vendor lifecycle, from acquisition and initial sales, through retention, expansion, and cash collection. We are seeking an energetic and enthusiastic Revenue Operations Project Manager to help lead business process and system transformation efforts integral to the future success of TKWW’s sales, service, account management, and billing teams. Working closely with the Director of Revenue Operations, the Revenue Operations Project Manager will play a key role in partnering with the Enterprise Systems team to design and execute on the 1-3 year operational systems roadmap, including the implementation of new CRM, CPQ, and billing processes & tooling.

We are open to this role being based out of our New York City, NY or Washington, DC office locations.

RESPONSIBILITIES:

• Engage, problem solve, and communicate across teams, including Operations, Sales, Service, Billing, Tech, Enterprise Systems, Accounting, Technical Program Management, Marketing, and Legal to drive successful initiatives
• Document key sales and operations decisions & next steps; coordinate with Enterprise Systems teams to turn process needs into system requirements
• Lead User Acceptance Testing throughout the Enterprise System roadmap
• Work in in lockstep with the Director of Revenue Operations on disseminating roadmap decisions to the broader operations team, looping in team members at the right moments, and deputize operations management with the systems teams
• Engage sales, billing, and operations management on participation in key process and systems decisions
• Responsible for additional duties and projects when assigned by leadership
• Ensure critical thinking and flawless execution of projects by considering impacts on all areas of the business
• Represent the department in process and system initiatives
• Understand the department’s processes and workflows to ensure projects are successful
• Analyze processes and suggest improvements to better support our customers

SUCCESSFUL PROJECT MANAGER, REVENUE OPERATIONS CANDIDATES HAVE:

• Bachelor's degree
• History of successfully implementing and managing initiatives
• Excellent facilitation skills, strong follow through abilities and strong ownership of initiatives and issues
• Ability to drive to resolutions
• Strong documentation skills and attention to detail
• Critical thinking and problem-solving ability/experience
• Proficient in Google Suite
• Self-motivated with a strong desire to succeed
• Willingness and eagerness to be self led
• Ability to prioritize, set deadlines, and meet aggressive goals
• Ability to obtain, synthesize, and analyze data from disparate sources
• Comfort working cross-functionally and advocating for your ideas and insights
• Outstanding project management skills

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.
• You Love Our Users. You keep our global community at the center of everything you do.
• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
• You Hustle Every Day. You favor urgency and own your outcomes.
• You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

The Knot Worldwide offers a unique employee experience and we are deeply proud of our award-winning culture. We offer a full benefits package including options for medical, dental and vision insurance and a 401k with company match. From flexible vacation and generous parental leave benefits to promoting wellness and giving back to our community, we believe in happiness above all else—in and out of the office.

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The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

If you are a resident of California, by submitting your application, you acknowledge that you’ve read the California Privacy Notice .

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