Sales Operations Analyst

Job Description

Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but... we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups. Contentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore & San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We’ve been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, and raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up! This announcement garnered more than 350 media placements globally. We can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years and are looking for talented people like you - unique, ambitious, and enthusiastic - to join us and help us continue to innovate and improve user experience. YOU keep us going and your creativity drives us to be a better company. Come join the #CSquad family! About the opportunity: As a Sales Operations Analyst, your work will involve driving the systems, data, and processes required to provide sales and business leadership with both the customer and sales information needed to make sound business decisions. You will be an integral partner to Content Square Sales teams supporting its business via Salesforce and other business tools for system adoption, as well as providing critical business reporting. You will also be part of a high-performing team and will be expected to take ownership of your area of responsibility working closely with the local senior leadership.

What you will do:

• Collaborate with Sales, Account Management, Finance and Legal regarding Order Form administration conflicts, approvals, customization, and amendments
• Be responsible for contract management and updates, such as date/price/product changes
• Provide expertise in end to end lead-closed deal tracking, especially managing reporting and management of SDR function
• Support Americas Sales and Support Teams to drive business and its follow up in the CRM Salesforce, from pipeline to closed deal and contract follow up.
• Support Sales Team for deal and quote creation in SF CRM
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Develop and manage initiatives leveraging Salesforce in support of sales operations customer support
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling
• Ensure CRM data integrity of business opportunities, accounts, contacts, and territories.
• Experience with integrating Salesforce 3rd party solution providers and products to improve Sales tools and liaise with Salesforce Administrators in charge.
• Support and secure bookings with Sales, Finance and Legal team.
• Act as a key liaison/partner between the Sales & Marketing teams, Customer Success and Finance departments

Who we’re looking for:

• Bachelor's degree with 3+ years relevant experience in a Sales Ops / Business Ops capacity building operational infrastructure and revenue efficiency for high-growth SaaS technology firms.
• Clear, concise and solution-focused communication
• Advanced analytical & Excel skills and experience working with complex datasets
• Deep experience with Salesforce architecture and secondary platform integrations and business tools - SF ADMIN certification is a +
• Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end-users
• Strong business acumen and understanding of marketing and sales processes
• Highly organized person, adept at prioritizing (time management, managing multiple projects) with proactive sense of urgency
• High level of personal drive, self-motivated and passionate. Possesses a natural curiosity to learn
• Strong interpersonal skills, experienced building strong cross-functional working relationships

#LI-Remote #BI-Remote Why Should You Apply to Contentsquare? ✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world. ✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits. ✅ You get to collaborate with and learn from smart and creative people around the globe. ✅ We are in this together #TeamSpirit. To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight: - Healthcare Insurance and Leave --> Prescription Drug --> Dental --> Vision --> Flexible Spending and Health Savings Accounts --> Leave programs for all of life’s moments: paid birthing and non-birthing leave, as well medical leave to care for yourself or a loved one - Short and Long Term Disability Insurance - Life and Accidental Death & Dismemberment Insurance - 401(k) Retirement Savings Plan with a match - Unlimited paid time-off policy - Eligibility to participate in Contentsquare's equity plan for full time employees. - Reimbursement Programs & Stipends - Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues. - Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours #Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions. Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. Apply for this job