Service Desk System Administrator

Job Description

ADP is looking for a Service Desk System Administrator.

As part of the IT - Enterprise Tools team the CA Service Desk System Administrator will be involved in the support and implementation of the CA Service Management suite of products.

You will engineer, build and maintain the application environments, enhance and customize the products to support the business processes and provide support to end users including troubleshooting.

Responsibilities:

• Perform day-to-day administration of the Service Management suite of products.
• Support CACMDB
• Maintain the integrity of the CASD platform across production and non-production instances
• Perform installation and testing of updates and new releases
• Provide Service Desk configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Assist in troubleshooting patch / release management issues
• Support translating business requirements into technical requirements
• Develop UI forms, fields, notifications, workflows, and JavaScript server/client code
• Build reports, gauges, and home pages
• Search, populate, and customize the knowledge base
• Document procedures and maintain runbooks
• Identify automation opportunities and implement solutions

Requirements:

• Bachelor's Degree or equivalent work experience
• Two years CA Service Desk administrator experience required
• Experience in engineering CA Service Management products
• Must possess excellent communication skills
• Working knowledge of ITIL mythologies including IT Service Management including Incident, Request and Change Management processes

CA Broadcom products supported:

• CA Service Desk 17.x
• CA Service Catalog 17.x
• CA PAM
• CA EEM
• CABI 6 (Jasperserver Reports)
• xFlow, Service Point

Product specific skills:

• SPEL
• CACMDB
• Purge
• Modify forms
• Classic workflow
• Macros and events

General skills Required:

• html, css, javascript, jquery
• MSSQL
• Agile
• Bitbucket/Git
• Ansible
• REST, SOAP
• Windows server

Other skills:

• ITIL v3, v4
• Excellent communication skills

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.