Customer Success Manager

Job Description

Do you love collaborating with teams to solve complex problems?

Are you passionate about building relationships and ensuring customer success?

Join our highly skilled Customer Success Team!

Our Customer Success team proactively develops customer relationships promoting loyalty, increased retention and revenue growth. By understanding our customers strategic priorities, we ensure they derive maximum value from our products and services. We ensure customers remain engaged and knowledgeable through community participation, relevant product feature updates and industry insights. This global team impacts Akamai's relevancy in the marketplace enabling successful customer business outcomes and ROI.

Partner with the best

As a Customer Success Manager, you'll be a trusted advisor to our high-value customers. You'll collaborate internally and externally across stakeholders, addressing customer opportunities, value realisation and supporting their business needs. Your relationship intelligence, thought leadership and expertise will impact customer engagement, product adoption and net revenue retention.

As a Customer Success Manager, you will be responsible for:

• Acting as a post sales point of contact for customer stakeholders, developing relationships and customer success.
• Increasing solution adoption by partnering with customer stakeholders on product configuration optimization, enablement & relevant event participation.
• Collaborating cross-functionally, identifying opportunities to interface additional products through understanding the customer technical and business needs.
• Orchestrating Akamai & customer resources to supporting the achievement of the customers top priorities & business outcomes.

Do what you love

To be successful in this role you will:

• Have relevant experience in Account Management, Customer Success, Pre-sales, Professional Services, IT consulting or Tech Support.
• Have solid understanding of content delivery & cyber security basics and general knowledge of internet technologies.
• Demonstrate excellent organisational, problem-solving and analytical skills.
• Have proven ability for developing long-term, strategic relationships at all management levels.
• Have exceptional listening, communication and presentation skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.