Creative Media Senior Advisor - Colorado

Job Description

Summary

Posted: Jun 23, 2021 Role Number: 200259928 At Apple, we believe new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Key Qualifications

Key Qualifications

• Tier 1 Creative Media Advisor experience is required
• Pro Apps Tier 1 experience or successful completion of Add-a-Skill training for Professional Applications within the past 12 months is required
• Passion for providing extraordinary customer service
• Advanced familiarity with digital photography and common video formats including codecs
• Understanding of digital music, software sequencers, and formats
• Working knowledge of word processing and page layout applications
• Experience with macOS, iOS, and iCloud
• Advanced judgment, negotiation, and problem-solving skills
• Strong written, verbal, and organizational skills
• Outstanding time and task management
• Ability to quickly adapt to different communication styles
• Driven to innovate and solve problems creatively

Description

Description This role provides frontline support to Apple's internal and external customers by identifying and reviewing trends, owning customers cases and ensuring customer satisfaction. Advisors support Apple-developed consumer and professional applications. They consistently partner with Technical Support Advisors on cases. This team assists customers with issues and creating their repair plans. Advisors are responsible for reporting and identifying issues and problems through appropriate channels. This role can be located on our campus in Austin, Texas, Elk Grove, CA, or At-Home.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

• Is being an at-home Creative Media Senior Advisor a great fit for you? Consider the following requirements: You have a private workspace in your house with a door, where ambient noise can be minimized during work hours. You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment. You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 3 mbps upstream.
• If you are a Colorado resident, this is for you: At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Support Mentor starts at a minimum hourly rate of $19.42. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
• We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
• Note: Apple benefits programs are subject to eligibility requirements.
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.