Director - Enterprise Architect - TIO&E Systems Architect

Job Description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

An imperative around driving efficient, reusable, and easy to consume technology solutions is a bedrock of our company's IT and Digital Strategy. The Enterprise Architecture capability across the company needs to pivot and expand its service offerings and delivery results this year. The CTO Organization’s EA team has been tasked to guide this transformation. The EA team’s mission of “providing strategic technology decisions linked to investments that achieve business outcomes” sets the direction and focus for the architecture capability that will underpin the company’s Digital Strategy.

This position will direct the overall EA function and EA services that support the company’s core infrastructure and operations capabilities embedded in the Technology, Infrastructure, Operations & Experience (TIO&E) central IT function. The position, in partnership with the TIO&E Technology Leadership team, is responsible for delivering business, systems and technology architecture decisions that drive investments within TIO&E. The position will be a member of the TIO&E Leadership team.

The general remit of this role is twofold. The first is to be the Enterprise Systems Architect for the TIO&E function. This aspect will include providing general EA services to the major disciplines that make up the function. Services would include road mapping of product lines and products, investment and business case creation and general forward-looking governance of products in the portfolio. This aspect will require intense interactions with TIO&E sub-function leaders (with a particular focus on Global End User Computing Services), as well with other Enterprise Architects on the central EA team and deployed Solution Architects within TIO&E.

The second aspect includes being the global Technical Architect for the Operations architecture capability stack. Operations architecture includes capabilities defined by frameworks such as ITIL and IT Service Management (ITSM) (including event capture, event correlation, alerting, performance & availability management, deployment, etc.). This aspect will require tight interaction with the Global Operations Management function of TIO&E to jointly create roadmaps and strategies that drive the products, capabilities, and services in this space.

This leader will have an opportunity to work on a truly enterprise team that engages with leaders across all divisions and will be directly involved in helping enable our CIO’s vision of a more top-down, agile, and business outcomes-focused IT organization. The position will work in tandem with other Technical, Systems and Solutions architects across the company.

A partial list of responsibilities includes the following:

• Use agile, value-centric, business outcomes-oriented, and total cost of ownership-based standards to guide EA decision making.
• Contribute to the development of a documented business architecture in collaboration with the TIO&E technology team.
• Direct the end-to-end development of systems and technology blueprints and roadmaps.
• Establish strong working relationships with business and technology leaders to align investment planning, portfolio planning and execution with these roadmaps and architectures.
• Defines metrics for the measuring of technology maturity, health, and business value and plays an active role in delivering these measures.
• Align with the TIO&E annual deliverables/objectives and performance goals.
• Promote a common approach to the delivery of TIO&E deliverables and drive the notion of reusable architecture assets.
• Act as a Subject Matter Expert to the organization on end user computing technologies (such as Microsoft 365, physical devices, virtual desktop infrastructure) and IT Service Management practices
• Support the creation of a common and professionally managed set of EA practices, which includes architecture models, architecture governance processes, architecture methods and templates, architecture communities and training, design patterns, and much more.
• Effectively coordinate with both waterfall and agile project teams to evolve the technical landscape toward the desired end state.
• Apply risk-based decision making to complex problems and consult with relevant subject matter advisors as needed to inform the decision.
• Prepare and deliver executive level briefings and communicate complex topics effectively to diverse executive audiences.
• Facilitate EA Governance within TIO&E with accountability and authority for new platform investment choices.

Position Qualifications:

Minimum Education:

Bachelor’s Degree in computer science, systems analysis, or a related study

Required Qualifications and Skills:

• 12+ years of prior work history spanning IT disciplines including technical architecture, broad cloud and computing infrastructure, database and storage systems, data center operations, help desk systems and end user computing services.
• 5+ years in a management role
• Experience using ITIL and ITSM frameworks at large organization scale
• Broad experience with the ServiceNow platform (with focus on core platform services, IT Service Management function, CMDB and discovery services, Source to Settle and HR/Service Desk functions)
• Experience with Microsoft 365 implementations at large companies
• Understanding of desktop, mobile, and other end-user deployments, including device management, security, software distribution, and performance monitoring.
• Strong understanding of modern cloud architecture patterns.
• Deep knowledge of the maintenance, operations and support of production IT systems.
• Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs.
• Outstanding written and verbal communication skills – able to effectively communicate complex concepts in simple ways with a variety of audiences and stakeholders including executive management, business leaders, IT peers, and colleagues worldwide.
• Strategic thinker, with demonstrated ability to work in a broad and top-down manner with a fair amount of ambiguity at the center.
• Results-orientation with the proven ability and reputation for developing plans and implementing them successfully.
• Strong leadership and team building skills and be able to collaborate effectively with a group of high performing peers.
• Demonstrated management in achieving shared objectives in a matrix organization, managing cross-divisional initiatives, and cross-functional teams in an extremely dynamic environment.
• Self-directed, self-motivated, driven leader who with little direction can fill in the gaps as to what is needed, and drive expected results.
• Demonstrated ability to envision the future and rally the organization / people towards a common goal.

Preferred Qualifications and Skills:

• Prior experience in the Pharmaceutical Industry.
• Prior experience in Enterprise, Technical or Solution Architecture.
• Certification in ITIL and familiarity with ITSM models and methods
• Certification in ServiceNow
• High level familiarity/certification with Amazon Web Services offerings.
• Knowledge/certification in TOGAF or other EA methodology frameworks.
• Exposure to multiple, diverse technologies and processing environments.
• Knowledge of business process re-engineering principles and processes.
• Strong understanding of application development methodologies.

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are ...

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.

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Requisition ID:R122405