Job Description

As part of continuous growth and development of our European Global Forwarding organization we are now looking for an experienced and talented:

Global Forwarding Representative

As a Global Forwarding Representative - Air Import, you will have the opportunity to directly support customer supply chains by helping to move their freight efficiently and effectively. In this role you will be responsible for the operational handling and follow-up of a portfolio of air customers. You will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize C.H. Robinson's technology offerings. This role encompasses the issuing of import transportation documents, customs, building vendor relationships, customer service to internal and external customers, agents and offices worldwide.

Our Global Forwarding Representatives thrive in a fast paced environment while working to provide best-in-class customer service and problem resolution. The Global Forwarding Representative position is an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, or Account Management.

Upon starting with C.H. Robinson, you will be enrolled in training to jumpstart your knowledge of our company and our industry, help you excel in our culture, and ensure your proficiency in our systems and processes. The training will be a mix of activities, including instructor led classes, self-guided learning, as well as in-office coaching and mentoring. We want you to be more than a crucial element to our customers and carriers- we want you to be a high-performing member of our team.

What will you be doing?

• Collaborate with co-workers, international C.H. Robinson offices, and third-party agents to ensure efficiency, excellent customer service, and continued customer relationship development
• Handling of import orders, custom clearances and documentation (LCL, FCL etc.)
• Coordinate and mentor cargo bookings and shipment needs
• Understand and manage financial details of shipments for proper billing of customers
• Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
• Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)
• Involved in preparation and/or attendance in customer business reviews
• Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
• Understand each assigned customer’s business model and how that applies to logistics needs
• Conduct shipment-level analysis and monitor carrier performance
• Respond to office inquiries and follow-up to ensure issue resolution
• Perform other duties and projects as assigned

What are we looking for?

• 2-4 years’ experience in a similar Air and/or Ocean Import role within forwarding
• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Fluent English speaker
• Exceptional customer service skills and follow up
• Established track record of dealing with customers and being client focused
• Ability to work in a fast-paced and deadline-driven office environment
• Excellent verbal & written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Microsoft Office (Word, Excel, and Outlook) and using the internet
• Knowledge or coursework in Supply Chain, Logistics and or International Business a plus

What does C.H. Robinson offer you?
When you walk through the door at one of our branches, the first thing you notice is the energy. Our teams are outgoing, dynamic and engaging. If you are driven by energy, action and success, our work environment will be a perfect fit.
C.H. Robinson’s European branches are in Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• A fun, positive and open environment which encourages thinking outside the box
• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
• Compensation includes a monthly salary and bonus based on personal, team performance and business growth.

Career opportunities and workplace:
C.H. Robinson - accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.
Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.
No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen - quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.
Join more than 14,000 employees worldwide who are accelerating their careers at C.H. Robinson

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.