National Account Manager

Job Description

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Listed below is the Job Description for the current Job Opening for G4S at SIE Sony PlayStation.

National Account Manager

San Mateo or San Diego

Salary range based on experience and qualification

The world's leading private security organization, G4S, has an immediate job opportunity for an National Account Manager (NAM). This position is a field based position located at the Client site and will serve as liaison for the Client, contract site security teams, and the security district offices to ensure operational and administrative requirements are understood and met at all levels and locations. The NAM will be focused on providing best in class security, strategic financial solutions, and oversee their team to ensure professional customer-focused services. Administrative duties include organizing and analyzing busines and performance metrics and reporting findings to the Client on a scheduled basis. Additional responsibilities include providing support to the contract security managers, GSOC manager, training and development manager and site supervisors. The NAM will also assist with staff recruiting, build upon a culture of contract security staff engagement, and setting the example of personal commitment to the Client and contract security values.

As a full time employee of G4S, you will be entitled to the following benefits:

• Major Medical, Dental and Vision
• Paid vacation
• 401K
• Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

• Critical Illness
• Accident Insurance
• Whole Life Insurance
• Individual Short-Term Disability
• Pre-Paid Legal Services
• Identity Theft Services
• Pet Insurance

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#SNF

Main Responsibilities

Specific Duties and Essential Functions

• Ensures contract compliance at all assigned properties
• Identifies security issues and opportunities and recommends solutions to client’s corporate security team
• Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
• Responds to critical incidents at customer locations
• Provides in-depth client specific training to new on-site managers
• Responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations
• to include; tracking cost savings initiatives US wide and develop Metrics as required
• Develops relationships with local and regional customer contacts
• Identifies and presents industry best practices
• Visit site locations no less than twice a year for auditing and stakeholder meetings
• Manages the delivery of services in conjunction with district teams and Account Managers. Participates
• within industry specific professional organizations such as ASIS, IEAM, etc.
• Ensures all administrative and operational functions including payroll, billing, accounts receivable, and site
• scheduling are accurate and/or issues are resolved quickly
• Ability to conduct in-depth audits and analysis of operational and financial controls relating to the management of
• the account
• Maintains confidentiality of all customer information and data. Keeps records and prepares accurate and timely
• reports, both manually and through automated methods
• Creates annual training plan for the portfolio
• Manages and owns the invoicing process for the entire customer portfolio
• Leads all contract renewal, rebid, and rate increase initiatives
• Creates and manages to an annual overhead budget
• Surveys security officers and leaders to gauge workplace satisfaction
• Inspect site operations

The Ideal Candidate

Education, Licenses and Certifications Required

• Ability to qualify and maintain any applicable licensing or certification requirements
• Must meet one of the following:

o College Degree in Management, Business Administration or any related field

o Minimum of five (5) years’ experience managing the customer relations and contract compliance with a large national or regional customer base

Type and Length of Specific Experience Required:

• Minimum of five (5) years’ experience managing security operations
• Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
• Demonstrated working knowledge of the security and safety industry

Skills Required:

• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Forecasting, predicting
• Coaching, mentoring, motivating
• Active listening
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly and accurately
• Negotiate
• Advanced Creativity

Other Related Attributes that Would Enhance Hiring Considerations

• Baseline experience managing crisis situations and/or life safety programming a plus

Physical Requirements and Environment

Environment: Corporate office; open work area; exterior as needed; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting or standing; telephone and radio use

Physical efforts to carry out job duties: Limited, to include some standing, walking, bending, limited stretching and reaching

About The Company

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

1. 1. Direct identifiers such as your first and last name.
   2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
   3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
2. Professional or job position-related information , including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
3. Non-public education information , including information about your education records, such as grades and transcripts.