TV Campaign Operations Manager

Job Description

TV Campaign Operations Manager

LiveRamp is the leading data connectivity platform. We are committed to connecting the world’s data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity—and we’re always looking for smart, kind, and creative people to help us get there.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

The TV Campaign Operations Manager (COM) manages LiveRamp's daily delivery of services in support of our TV clients executing addressable and linear TV advertising campaigns. TV campaigns typically involve monitoring and supporting the ingestion, matching and delivery of data files from and to clients and partners for use in TV targeting and measurement. A COM is the primary owner of the end-to-end TV campaign process for LiveRamp TV clients.

You will:

• Work closely with TV clients to deliver their advertiser’s campaigns and measurement solutions
• Support, communicate, and coordinate campaign plans and execution and navigate challenges as they arise.
• Project manage client TV workflows in order to delight customers, while managing expectations.
• Host frequent operational calls and delivery status updates with client teams to ensure alignment.
• Understand the ins-and-outs of the TV product & conduct quality control checks proactively
• Resolve issues rapidly and have the skill to determine when to escalate an issue to management
• Contribute towards building a great company.

About you:

• 3+ of years experience in campaign operations or customer success for enterprise/strategic accounts
• Ability to learn technical concepts quickly and also teach these skills to others
• Proficient in navigating databases from the command line (e.g. Amazon Redshift, Google Cloud Platform), and querying databases with SQL
• Superb communication skills, both verbal and written, and ease presenting to client teams
• Remarkably driven and a stellar, organized multitasker
• Diligent and prompt, working as needed to always answer emails/calls within 4 hours
• Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions)
• Desire to work in Little Rock, Arkansas or Phoenix, Arizona

Bonus Points:

• Advertising technology, digital marketing, or TV platform experience

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.
• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
• Savings: our 401K matching plan helps you plan ahead.
• RampRemote: a comprehensive program to assist you in setting up a home office that works for you
• Location: work in the heart of Little Rock, Arkansas or Phoenix, Arizona

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.