Partner Training Consultant

Job Description

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Drift has been recognized by LinkedIn as one of the Top 50 Startups to work for in 2018, 2019, and 2020!

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible! If “Remote” is stated in the job location, that role can be located anywhere Drift is authorized to do business in the United States.

This role can be located remotely or in a city where we have a Conversation Space (currently Boston, MA, San Francisco, CA, Tampa, FL,).

About the Role

Drift is looking for our first Partner Training Consultant to join our fast growing partner program supporting our Drift Solution Partners and ecosystem.

The Partner Training Consultant is responsible for driving new and existing partners in the Drift Solutions Partner Lifecycle through the onboarding and targeting phase of their partner journey.

In this role you will master the strategy and implementation of Revenue Acceleration and partner closely with Channel Account Managers to activate their Partners. And, most importantly, help partners produce best-in-class strategy and services offerings they are motivated to take to market alongside Drift.

The Partner Training Consultant (PTC) will be responsible for ensuring our partners’ sales and services organizations are well-equipped with the product knowledge, differentiators, incentives and processes necessary to effectively sell or refer Drift’s current and future solution offerings. The successful candidate will combine a solid understanding of the Revenue Acceleration Model to help our agencies build a Revenue Acceleration practice.

The Partner Training Consultant will help design and deliver partner training curriculum that will be delivered in workshop settings and repurposed for on-demand training in our partner enablement portal.

You will develop a command of service partner delivery and sales processes to ensure the appropriate team members of each partner are involved in the certification process.

The Partner Training Consultant will liaison with customer team members to ensure certified partners are internalizing and operationalizing any learnings that occur in the field with our joint customers and create a culture of respect and trust between our partners and Drift employees.

Core Responsibilities

• Own, lead, and evolve Solutions Partner training at Drift
• Create, develop, manage, and lead the successful execution of the cross-functional partner enablement programs in conjunction with Channel Account Managers, Product Management, and Solutions Partner Marketing, specific to teaching partners how to ‘price, package, and sell’ (PPS) a Drift-specific service offering.
• Partner closely with our Business Value Consulting Team.
• Develop a Virtual Classroom Workshop structure to deliver PPS curriculum (live) to strategic partners
• Identification and reporting of Solutions Partners Agency and individuals progress toward key milestones
• Work with Drift Sales and Support leadership to understand knowledge gaps in our partner content (battle cards, knowledge-base articles, etc.) and work to close any sales facing content gaps.

Within one Month, You will accomplish:

• Ship the first version of the “Revenue Acceleration Blueprint” -- the training workshop to certify partners in Revenue Acceleration.
• Begin 3 workshops to certify partners in Revenue Acceleration.

Within one Quarter, You will accomplish:

• Certify 7+ partners Revenue Acceleration offerings.
• Progress 5 partners from “onboarding > targeting > engaging” in the solutions partner lifecycle which yields 5 total sourced opportunities with their respective Channel Account Manager and territory AE.

Within one Year, You will accomplish:

• Establish a fully productive Partner Training Consultant book of business that benchmarks a capacity model for future hires.
• Segment partner training and onboarding from general to specific courses and workshops. For example, Revenue Acceleration Blueprint as the general course and specific courses for Virtual Events, ABM, or key verticals such as financial services or healthcare.
• Achieve consistent performance against leading indicators including KPIs: Partner Certifications and time from “Onboarding” to “Engaging,” yielding Partner Pipeline.
• Achieve consistent performance against lagging indicators including KPIs: Customer Health Scores and Net $ Retention of partner serviced accounts.

Attributes for Success

• 3+ years of agency or consulting experience in a high performance environment.
• 3+ years of sales or sales enablement experience with increasing influence and responsibility
• Strategic thinker that can take broad visions and concepts and develop structured plans, actions, and measurable metrics and then execute those plans
• Excellent communication skills and comfortable presenting in executive-level settings.
• Proven excellent program management and project management skills
• Strong marketing agency acumen and the ability to articulate the business value of the offerings you will be certifying partners in.
• Strong analytical and problem-solving skills.
• Action Oriented - You have a passion for getting things done and finding solutions and find red-tape unproductive.
• Cross-functional leadership -- the ability to work across multiple business units and phases of the buyer journey.
• Ability to think strategically and “Favor the Long Term”
• Self-starter with the ability to work independently, prioritize and practice extreme ownership.
• Life long learner, with yearning to make an impact.

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO.

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] #LI-Remote