Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

The Head of FCO Client Onboarding – Continuous Improvement will be responsible for driving end to end (E2E) onboarding process improvements aimed towards maximizing efficiency and delivering positive client outcomes across both Commercial Banking and CIB. This role will be responsible for developing and driving a consistent, collaborative, and sustainable approach across all internal FCO partners and external business/product partners to ensure all strategic initiatives adhere to and align directionally with the established Enterprise strategies. The role will partner with key stakeholders within Wells Fargo, including but not limited to, the larger CB and CIB COO offices, Technology, Data, Commercial Bank and CIB businesses to identify, formulate, and implement process and control enhancements for the respective business, functional area or system/tool to continually strengthen our control environment and streamline our processes. Providing the leadership needed to develop a diverse team that is inclusive and has the ability to drive change in a complex regulatory and operational environment is critically important.

Specific Responsibilities:

• Proactively identify and lead process improvements that remove low value and unnecessarily complex activities across the client onboarding journey while maintaining a strong control environment that is both client centric and cost efficient.
• Support quality monitoring and applicable training to ensure operational control environment and BSA / AML program exceeds all internal and external regulatory requirements
• Partner with Transformation, Risk-Policy, business leaders and the Client Services organization to develop and execute a transformation strategy that supports a digital client experience.
• Define and implement a framework of KPI’s that result in the ability to measure and drive continuous improvement associated with client outcomes, cost and risk.
• Establish a work environment that will support an aggressive change agenda while ensuring our team is diverse and the culture continuously evolves to help drive the values of Wells Fargo.

As a visible and key leader of the FCO Client Onboarding team, this person will drive cohesive planning and execution of program activities collaborating with all peers within Commercial Banking and CIB. As a Senior Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities, which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

• 10+ years of risk management experience in one or a combination of the following: risk management, client service, operations support, or business process management demonstrated through work or military; or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management
• 3+ years of management experience

• Experience with financial crimes risk, legal, criminal justice, U.S. Department of Homeland Security.
• Proven ability to effectively lead geographically dispersed teams (domestic and international) in a dynamic and fast paced environment.
• Understanding of best-practice risk management techniques across financial services industry.
• Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution through a consensus building approach.
• Ability to perform effectively in an ever-evolving environment, and successfully address multiple competing high-priority matters.
• Experience working with and providing reporting and updates to senior-level management.
• Excellent written and verbal communication skills and ability to present complex ideas in a straightforward manner and also inspire large teams and effectively influence internal and external constituencies.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.