Cloud Technical Solutions Engineer, Infrastructure (Windows), Assured Workloads

Job Description

Qualifications

Minimum qualifications:

• Bachelor's in Computer Science, Engineering, related field or equivalent practical experience
• Experience reading/debugging code: Java, C, C++, .NET, Python, Shell, Perl, Javascript
• Additional background check clearance to work with Government clients
• Ability to work differing work rotations/shifts and non-standard work hours.

Preferred qualifications:

• Experience with Microsoft technologies, architecture/infrastructure needs, compute infrastructure, supporting, maintaining cloud solutions.
• Experience supporting products like Windows Server 2008+, SQL Server, Storage Spaces Direct, Active Directory.
• Experience with IaaS: virtual machines, networks, on-premises/hybrid cloud computing, monitoring, security models, logging, local and cloud storage.
• Experience with group policy and handling patching with Microsoft products in hybrid/cloud platform environment.
• Experience with high availability, disaster recovery, multi-tenancy, scale out and scale up architectures, shared storage solutions, and clustering solutions.
• Knowledge of enterprise-grade Windows operating systems, Linux/Unix, and of network technologies.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Engineer you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. This will include a need to sometimes work non-standard work hours or shifts (nights, weekends and holidays). This may include weekend work. This role is not eligible for immigration sponsorship. If you do not qualify for this Cloud Technical Solutions Engineer Assured Workloads role, please check out our other Cloud Technical Solutions Engineering opportunities.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Understand customer impact, handle escalations through diagnosis, troubleshooting, resolution on Google Cloud Platform (GCP) products through excellent customer management. Contribute to Supportability Engineering with product, site reliability, and engineering teams to improve product quality and reduce contact rate.
• Develop in-depth understanding of Microsoft Products on GCP technologies and solutions by troubleshooting, reproducing, determining root cause.
• Act as subject matter expert for stakeholders and customer organizations, resolve technical deployment obstacles related with Microsoft Server 2008+, SQL Server 2012+, Active Directory and other related products through understanding issue management and resolution processing.
• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. Work non-standard hours or shifts occasionally.
• Improve support experience by developing best practices/playbooks based on learnings according to complex customer requirements and technical implementations.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.