Bankruptcy Manager 2

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Responsible for operations and providing day-to-day direction to a large team of bankruptcy analysts, leads and specialists. Duties may include: supervising workflow and quality of bankruptcy/collections activity; working with management team to identify problems and improve bankruptcy/collections efforts; communicating company and unit policy, procedures, and practices. Responsible for or participates in the hiring, coaching, developing and supervising of team members, including decisions relative to performance reviews, hires, terminations discipline and salary actions, etc. Responsible for performing budgetary, product and/or business case analysis; researching/analyzing special projects as assigned. Provides guidance to staff for resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes. Mitigates risk by adhering to bankruptcy code as well as to all policies and procedures, as well as local state and federal regulations. Position may have operations, collections and bankruptcy responsibilities.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks

• 2+ years of leadership, supervisory, or management experience
• 4+ years of experience in one or a combination of the following: loss prevention, bankruptcy or customer service in the financial services industry

• Ability to navigate multiple computer screens while working on the phone
• Solid critical thinking skills
• Basic Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy

• Strong leadership background and skills

The salary range displayed below is based on a Full-time 40 hour a week schedule.
TX-Irving: Min: $58,600 Mid: $82,500
NC-Raleigh: Min: $58,600 Mid: $82,500

TX-Irving: 250 E John Carpenter Freeway - Irving, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.