Research/Remediation Analyst 1

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

This role will be responsible for researching, reconciling, and remediating Bankruptcy loan to correct illogical conditions within the Payment Exception team.

Duties may include:
• Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government
regulations or to perform remediation activities.
• Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
• Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
• Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
• May serve as an intermediary to resolve disputed matters.
• Negotiates and enacts settlements.
• Recommend standards, policies, and/or procedures to correct deficiencies.
• Ensures identified risks and/or problems are clearly documented.
• Has similar authorities as first tier supervisors to make override decisions.
• Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.

Other duties may include:
• Project work to identify/implement process improvements, performance of ongoing reviews as needed.
• May generate reports and summarize results.
• Typically performs team leadership and provides work direction.

**Please note the posting duration may be shortened based on job seeker volume**

Schedule:
Monday - Friday between the hours of 7am - 5:30pm. Overtime and weekends based on business needs.

**Please Note: This position is currently working remotely but will be expected to work on site when Wells Fargo returns to a standard operating model.

• 4+ years of customer contact experience in a financial services environment; or 3+ years of experience in one or a combination of the following: financial services operations, underwriting, or quality assurance

• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• 1+ year of bankruptcy experience
• Strong organizational, multi-tasking, and prioritizing skills

• Strong analytical skills including the ability to research
• Reconciliation or Accounting experience
• Experience with the following systems: MSP, Loan Transaction History Tool, NDC, AACER

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

The salary range displayed below is based on a Full-time 40 hour a week schedule.
SC-Fort Mill: Min: $41,600 Mid: $57,800 Max: $74,000

SC-Fort Mill: 3476 Stateview Blvd - Fort Mill, SC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.