Strategic Client Manager

Job Description

Strategic Client Manager

Are you passionate about the chance to bring your extensive sales experience to a world class company that is market leading for both content and technology? Do you have previous experience driving new business sales and revenue growth within a specific territory? We are looking for you!

We are seeking an experienced Strategic Client Manager to join our ambitious strategic sales team. Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a newly created role, designed to support our growth by nourishing, building and growing relationships with our strategic clients. Responsible for working with our existing strategic accounts you will be one of the main point of contacts for our customers by being their ‘Trusted Adviser’.

This is a key role within the sales organisation that requires entrepreneurship and enthusiasm. We are looking for people who are as excited about this opportunity as we are!

About the Role

In this opportunity as a Strategic Client Manager, you will:

• Working hand-in-hand with the Strategic Client Director you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
• When a client is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Strategic Client Director to engage the wider Account Team to establish next steps.
• The Strategic Client Manager is responsible for the implementation of Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.
• Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
• Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
• Managing new client onboarding, training and support.

About You

You’re a fit for the role of Strategic Client Manager if you have:

• Prior experience in Account Management
• Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
• Proven experience developing creative solutions to clients’ out of the ordinary problems.
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
• Leadership skills with an empathetic approach
• Proactive and motivated to go above and beyond to keep customers happy
• A problem-solving mentality

What’s in it for you?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• You will have the opportunity to work for a company that has a market dominant position for both content and technology and is passionate about giving back to the community
• You will be joining a growing sales team that has the commitment of the company to prioritize organic growth and has made investments to expand the sales team capability
• Base salary and a variable compensation that is directly related to your success

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .