Home Onboarding Associate

Job Description

Making it easy to live well — whenever, wherever At Zeus Living, we believe housing shouldn’t constrain how, where, and when you want to live. At the center of everything we do are our people—our customers, partners, and the Zeus team. That’s what our founders knew when they started Zeus Living in 2015, setting out to make renting a home easier. The goal then—and now—is to create a new, modern mode of housing, making it easy to live well—reliably, safely, comfortably, even stylishly—wherever, whenever. We’ve grown and learned a great deal since we started. Today we’re a hardworking team of creators, problem-solvers, and strategists committed to our vision and values. Based in San Francisco and backed by Airbnb, Comcast, Bowery, and Initialized Capital, we’ve raised $90M in funding. The Role The Home Onboarding Associate is a critical member of our Operations team contributing directly to our growth across the United States. This person is responsible for coordinating all the efforts that go into turning an empty apartment into a beautiful Zeus home. This position interacts with several internal and external partners to prepare new homes for Zeus residents, managing the entire onboarding process from the initial inspection, to staging of the home, to setting up services so it is move-in ready. You will be the key point of contact for homeowners, property managers, and your team members throughout the onboarding process. You will also be responsible for continuously improving on processes and problem solving. While the majority of our team is based in SF and NY, this is a remote-friendly role. #LI-Remote

What You'll Do

• Manage the daily activities of internal team members and third parties who will inspect and stage each new home
• Communicate and coordinate with owners, the staging team, the warehouse team, and other members of the operations team to ensure the schedule for each property is up to date at any given moment
• Be the point person for any and all questions regarding the properties you are coordinating
• Manage the schedule of over fifty tasks including, but not limited to: inspections, property fixes, staging, and utility transfers
• Review inspection forms to make sure each and every property is up to the Zeus Standard
• Collaborate with the Maintenance team to identify and resolve maintenance issues that may come up during the onboarding process
• Identify and create process improvements

What We're Looking For

• An incredibly well-organized individual who is able to arrange complex and detailed information with ease
• A strong communicator who is able to ensure all stakeholders have and comprehend all relevant information
• An ownership mentality and someone who will own their part of the problem when plans derail
• A motivated and adaptable self starter
• High level of attention to detail and timelines
• Well spoken and friendly when interacting with owners and peers
• A dynamic problem solver who can think on their feet
• A process-oriented person who can build, document, and execute efficient processes for complex workflows
• 2-4 years of operations experience

What We Offer:

• 100% medical, dental, and vision coverage for all employees and their dependents
• Parking and commuter benefits
• $1500 education or certification reimbursement per year
• Daily lunch stipend + snacks and refreshments at our Warehouses
• $150 work expenses stipend for all employees
• 20 days paid time off per year
• 16 weeks paid parental leave
• 12 company holidays
• 401K with a generous employer matching program
• All roles receive stock options + annual stock grants

At Zeus Living, We Are: Transparent : honest, authentic, communication, access to info, hard truths Humble : self-aware, ask for & accept help, inclusive, collaborative, respectful, thankful Iterative : speedy, willing to break things, growth-minded, creative, process-driven Human-centric : above & beyond service, surprise & delight, make things right At Zeus Living, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply. Apply for this job