Client Success Account Executive

Job Description

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.

Our company mission is to transform people’s healthcare experience from confusing and complicated to empowering and trustworthy. Likewise, for the leading employers we work with, we are trusted partners in helping them take control of their healthcare spend—often the second highest line item in their budget. We believe the experiences we deliver to our members and clients are a differentiated part of our product offering. We are looking for a Program Manager to help develop and measure the employer experience delivered by our Client Success team.

As an Account Executive at Collective Health, you will develop trusted partnerships with benefits leaders, helping them provide a better healthcare experience for their employees and dependents. You'll join an incredible team of people who have worked in many facets of healthcare, from traditional health plans and consulting to niche point solutions and provider systems. You’ll own developing an understanding of how CH can support overall strategic goals for each client, chart the CH strategy for each account and guide our Account Managers on daily activities. You’ll also own contract renewals and identifying additional programs that might be of use to the client. Success will depend on your ability to collaborate with our internal teams and external stakeholders to make things happen on behalf of your clients. In addition, you will have ample opportunity to lead projects that will make us more effective as a team. We are looking for individuals who are passionate about our mission and will elevate the importance of our clients’ success as a driver of the success of Collective Health.

What you'll do:

• Facilitate smooth transitions for new clients from Sales to Implementation to Open Enrollment, and Launch
• Develop strategic plans for every account in your Book of Business (BOB) that clearly delineate success metrics and investments required
• Build relationships that will lead to long term partnerships with clients and ecosystem stakeholders such as brokers, benefits consultants, network partners, and product partners
• Develop processes and improvements that will help our team be more effective, either internally or with our clients
• Represent the voice of our client internally to ensure we deliver products and services that meet their needs

To be successful in this role, you'll need:

• 5+ years experience leading client relationships
• Proven capability in managing complex account cycles from start to finish with a history of successful retention
• Entrepreneurial focus with a determination to succeed in an innovative environment
• Impressive communication skills and a thoughtful and collaborative approach to problem solving
• Passion for technology, healthcare, and Collective Health’s mission to improve the healthcare experience in the US
• Strong leadership skills and bias for action
• Bachelor’s degree required; master’s degree a plus

Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Francisco, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com .

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected] .