Corporate Trust Services (CTS) Account Manager 1

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

• A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Wells Fargo recently announced their intent to sell the Corporate Trust Services (CTS) business to Computershare, a global specialized financial services company. The sale was announced in late March 2021 and is expected to close in the second half of 2021. We are continuing to recruit for all open positions supporting CTS, but want to ensure you are aware that this position, along with around 2000 others, will transfer to Computershare when the sale closes. If you begin working at Wells Fargo, you will receive a job offer from Computershare with similar employment terms and conditions following your Wells Fargo start date, subject to the pre-employment screening practices of Computershare.

This position is within Corporate Trust Services (CTS), a division within Commercial Capital.

Administers and manages simple to mid-level municipal debt paying agency accounts. Ensure the accurate establishment, administration and operation of the accounts. Ensures customer needs are heard, considered and responded to, yet balances those needs in light of our policies, procedures and guidelines. Responsible for ensuring the effective delivery of all administrative and operational services. Responsible for reading and interpreting basic trust and other legal documents in order to identify administrative requirements and responsibilities. May collect fees and delinquencies. Travel may be required.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 4+ years of experience in one or a combination of the following: trust, financial services, or account management

• Account management and customer service experience
• Intermediate Microsoft Excel skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Extensive math skills
• Problem solving and resolution skills
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi tasking, and prioritizing skills
• Ability to work independently, make decisions, and instruct others
• Ability to interact with all levels of an organization
• Ability to read and interpret legal documents
• Corporate trust experience
• Customer service experience
• Strong collaboration and partnering skills
• Financial services experience
• Experience developing and cultivating professional relationships
• Strong time management skills and ability to meet deadlines

• Legal document review and interpretation experience
• BS/BA degree in economics, accounting, finance or marketing

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.