Enterprise Search Specialist

Job Description

Thomson Reuters partners with cloud and SaaS providers around the globe to provide world-class computing platforms to our application teams. We are seeking experienced candidates to expand and mature our capabilities in Oracle’s cloud.

About the Role

As an Employee Experience Business Technology Analyst, you will:

• Manages the execution of reactive and proactive processes and activities required to design, implement, maintain, and improve the compliance and performance of operations processes.
• Works as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.
• Works with various areas throughout the organization, determining needs for new functionality for Employee Experience services.
• Ensures business objectives are identified, understood, and accounted for in the development of technology solutions.
• Works with others to research, evaluate, and document business/user/functional requirements, as well as, participates, and may manage components of the design, testing, and implementation of technological solutions that enhance the value of the company’s products and business systems.
• Utilizes various elicitation and modeling techniques to identify, interpret, and define specific business requirements.
• Coordinates analysis and alignment of stakeholders’ requirement needs and facilitate requirements prioritization.
• Communicates goals and expectations, as well as provides training around process execution within technology.

About You

As an Employee Experience Business Technology Analyst, you will:

• Process complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting, and iterative process activities (e.g. validity checks, change reviews, data quality checks tool enhancement design and review).
• Strong knowledge of the Microsoft O365 Enterprise Suite of Applications, PowerBI
• Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within
• Understands the importance of employee experience and its benefit to company performance
• Understanding information and data flow and how business users interact within and outside an organization
• Problem-solving skills
• Ability to work in a global matrix organization with insourced and outsourced team members
• Ability to define specifications from user requirements
• Prepares written materials to meet purpose and audience
• Develops and maintains positive relationships with internal and external teams
• Works cooperatively and collaboratively within a group
• Effective time management; maximizes productivity
• Must be an independent problem solver with troubleshooting, decision-making and analytical skills
• Recommends process and tool improvements, reviews improvement proposals
• Ensures that documented requirements meet quality standards.
• Defines, develops, and coaches others in best practices for requirements gathering and management.
• Enjoys a fast-paced environment
• Good verbal and written communication skills

KNOWLEDGE & SKILL

• Microsoft 365 experience preferred.
• ITIL Foundation preferred.
• Desired: ITIL, Agile and/or Six Sigma Practitioner.
• Excellent analytical and data interpretation skills.
• Good personal engagement skills (written and oral)
• Ability to work with subject matter expert to produce process diagrams and workflows.
• Strong planning, time management and organizational skills.
• Solid understanding of process management tools,
• Capable in MS Office tools.
• Demonstrated technical and business acumen.

CERTIFICATIONS / EDUCATION

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent required.
• Implementation-level experience working with and supporting Office 365 in a mid to large organization
• A combination of education and experience providing equivalent knowledge

What's in it For You

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

Learning & Development :

• Exposure to a wide breadth of leading-edge technology
• Career growth - the ability to work on multiple projects and/or with various teams
• Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc.
• Access to Hackathons, Unconferences, Harvard Manage Mentor and more, we offer learning opportunities for everyone.

Benefits/Perks :

• Health benefits
• Savings/investment plans
• Paid time off (including time off to volunteer and extended parental leave)

Flexibility: We've been named as one of Forbes, Best Companies for Work/Life Balance

Global Opportunities: We have employees in over 90 countries, working across 3 different industries

Your well-being: We offer a program that focuses on making our lives healthier

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .