Contact Center AI Solutions Specialist, Google Cloud

Job Description

A person with disabilities will be given preferential consideration per local regulations.

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience
• Experience building conversational applications with Dialogflow or similar
• Experience building integrations using Python, Java, Go, or Node.js
• Ability to travel up to 50% of the time

Preferred qualifications:

• Experience with contact center technologies and platforms (i.e. Avaya, Genesys, Cisco, Mitel, Twilio, etc.)
• Experience with modern cloud architectures and technologies
• Experience in running training and enablement programs
• Ability to effectively present to both technical and non-technical audiences, engaging C-Level stakeholders in business and technology transformation
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space

About the job

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Solutions Specialist in Contact Center AI, you'll contribute experience and thought leadership to support Google Cloud Sales teams, and drive vision, mission, and strategy around the adoption of conversational application solutions. You'll meet with customers to facilitate business transformation, map success patterns, and publish assets to scale your knowledge and support further customer successes.

In this role, you'll leverage Google artificial intelligence to help companies deliver exceptional customer service. You will be responsible for growing the adoption of Contact Center AI across EMEA by building conversational applications and supporting enterprise customers in their adoption journey.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Build, inspire, and lead a cross-functional distributed team of Contact Center AI experts across EMEA within Customer Engineering teams and partners.
• Represent and reflect the perspective of EMEA customers and partners to influence data-driven vision and direction for Contact Center AI development.
• Support sales teams on large Contact Center AI opportunities across EMEA.
• Partner closely with leaders across Customer Engineering, Product, Sales, and Developer teams, and influence executive leadership to help execute strategy.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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