Digital Consultant 2 - Business Analyst

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital
o A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Middle Market Banking
o Services private and public companies with annual sales of $5 million to $2 billion
o Specialized expertise across industry sectors

Treasury Management & Payment Solutions
o Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
o Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

Digital Solutions for Business (DS4B) contributes to the development of products for Wells Fargo’s middle market and large corporate customers. Wholesale Digital Solutions manages experiences for Wholesale clients and capabilities that support those experiences. The Business Consulting Group (BCG) consists of a team of Business Analysts supporting Wholesale’s CEO® Portal, CEO Mobile®, various banking and core services on those two channels.

Business Analysts play a central role in our application development process. They must be able to learn quickly, capture requirements and drive issues to resolution in a timely manner. Key abilities include working collaboratively and exhibiting influence without direct control. They work with numerous individuals and frequently interface with Product Managers, Project Managers, User Experience Designers, Architects, System Analysts, QA analysts, Developers, etc.

This position will primarily support Alerts and Enrollments related efforts for DS4B and Treasury Management & Payment Solutions.

RESPONSIBILITIES:
Perform analysis work on projects. Demonstrate excellent BA skills and can apply any analysis techniques appropriate for a project. Facilitate discussions, document and maintain detailed business requirements, user stories, use cases and associated business rules. Facilitate walk-through of business analysis deliverables.

May require occasional coaching but works independently on projects. Maintain close relationship with Strategist to keep them informed and collaborate about projects, deliverables and sharing ideas or concerns.

Independently resolve complex business analysis issues on projects while keeping Strategist informed. Proactively build consensus get resolution to business analysis issues.

May be asked to prepare business process models (BPMN), prepare business object models (business view of data such as an entity relationship diagram – ERD) and to prepare various UML diagrams such as State Diagrams and Sequence Diagrams.

Estimate project efforts and provide project status as it relates to business analysis. Appropriately raise flags to the project and BCG teams.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 3+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience

• Strong collaboration and partnering skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to take on a high level of responsibility, initiative, and accountability
• 2+ years of experience with Waterfall and Agile project methodologies
• Commercial banking experience
• Ability to manage large scale treasury management implementation or customer support related activity
• 1+ years of experience with data analysis and documentation
• Process improvement experience
• Experience using business knowledge and critical thinking
• Ability to learn and assimilate information from multiple people and sources
• Experience writing, editing, coordinating, and publishing documentation
• Ability to provide strong customer service and develop customer relationships
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
• Ability to proactively manage and mitigate issues
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• 2+ years of relevant business analysis experience in preparing analysis deliverables such as: business requirements, use case diagram, use cases, business rules, business process modeling (BPMN), business object modeling, other Unified Modeling Language (UML) diagrams (e.g. State Diagrams and Sequence Diagrams) and associated change management requests.
• 4+ years on working on internet projects. Strong knowledge of project life cycle for web applications using various methodologies such as iterations, agile/SCRUM, etc.
• 2+ years of relevant experience with alerts for CEO or WCA platforms
• BA/BS degree in information science, business administration or other applicable degree.
• Experience working with DS4B channels and cross-functional teams such as Wholesale Transformation, CEO +.
• Ability to conceptualize a system by describing its business processes.

CA-SF-Financial District: 333 Market St - San Francisco, CA

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.