Customer Service

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Class Start Date: 6/28/2021

Shift Requirements: Morning Shifts

Start Times: 9:30AM and 10:30AM

(Sunday-Thursday with Friday & Saturday Off)

Starting Wage: $17.25 Per Hour

Full Time:

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)
• Medical/Dental/Vision/Life Insurance
• Tuition Reimbursement for eligible US based employees
• 401K with company match and fixed contribution
• Employee Stock Purchase Plan
• Full service cafeteria
• Access to fitness center
• Opportunities to volunteer in the community
• Development groups and training
• On-site Health Clinics
• Onsite Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

• Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
• Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

How You’ll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
• Leverages 2 standard screens, verbatim scripts and procedures
• Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You’ll Need

The Basics

• Strong verbal communication and problem-solving skills
• Ability to multi-task, as needed, to get the job done

Bonus Points If You Have

• High School Diploma or GED
• 1+ years of experience in related field
• A quiet workspace
• Internet service with a minimum speed of 5mbps
• Personal smartphone or a tablet

Keeping our employees safe is a key focus at Discover. This position is based in our New Castle, DE call center. Based on the evolving situation with Covid-19 new hire orientation, training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.

*At Discover's discretion this position may be work from home and adjusted back to "in office" at any time

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.