Customer Service Representative

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About the Role

Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.

Responsibilities

• Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
• Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
• Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
• Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially

Market Skills and Certifications

• At least 2 years in COLLEGE Education or Higher with previous Contact Center experience for at least two years (24 months) or more is REQUIRED for this role.
• Above Average English communication skills is expected.
• Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
• Ability to work shifting schedules.
• Ability to work during weekends and holidays.
• Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
  

Benefits overview:

• Competitive Compensation (Global In-House Company/ Global Capability Center)
• 15% night differential pay for those who are eligible
• Retirement Plan
• Medical coverage plus free dependent on first day of employment
• Life insurance
• Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
• Merit-based compensation or Pay-for-performance
• Tuition Fee Reimbursement Program
• Wellness Programs
• In-house fitness center with personal trainer
• Sleeping quarters
• Shuttle service to and from key point areas
• Free parking space and provision for bike racks
• State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
• Discover Wells Fargo. Click here to hear from our team members.

We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.