Application Support Engineer

Job Description

The technical support team in Ahmedabad provides techno-functional support for the HighQ Collaborate & Publisher platforms. The team closely works with overseas client support, operations and inhouse development teams in order to serve our large customers base.

We are looking for an Application Support Engineer who is highly motivated, innovative and detailed oriented individual & ready to make an impact by providing enterprise-level assistance to our customers. The ideal candidate will possess strong software troubleshooting skills, organization, oral and written communication skills, as well as strong interpersonal skills.

Essential Day-to-Day Responsibilities:

· Liaise with client support, operations & development team in order to provide techno-functional support of the product

· Analyze assigned tickets, make initial investigations, and prioritize appropriately within a dynamic workload

· Investigate and troubleshoot application related issues raised by the users/clients & executes work arounds

· Engages others as appropriate and escalates as required for resolution of any product bugs

· Monitors and tracks all assigned tickets, provides tickets status updates at regular intervals for relevant stakeholders

· Collaborate in catchup sessions with team members

REQUIREMENTS:

Education

A bachelor degree in computer science or a related field is required

Knowledge and skills

· Application Technical debugging/troubleshooting/support experience

· Ability to understand & analyse written application code and server logs for error interpretation

· Understand & write custom SQL scripts for investigation & custom reporting requirements

· Proven issue troubleshooting skills with attention to detail

· Strong organizational & effective written-verbal communication skills

· Candidate must be flexible working in shift between 8 AM to 11 PM IST

Candidates should possess:

· 1+ years of proven work experience as a Application Support Engineer, Technical Support Engineer or similar role

· 1+ background in software troubleshooting with Java technologies

· 1+ years working with relational database such as SQL Server

· Strong understanding of J2EE web framework-based development & REST API

· Familiarity with remote desktop applications and ticketing software (eg. Jira, Zendesk)

· Understanding of software technical support/maintenance process

Desired qualifications

· Technical understanding with web frameworks such as Struts2/Spring

· Knowledge of web technologies, HTML, CSS, JavaScript, jQuery, XML

· Understanding of Apache & Tomcat Server

· Understanding of software build process using tools such as Ant, Gradle, etc.

· Basic understanding of source version control tools such as GIT, SVN, etc.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .