Customer Service Rep 3 (Salt Lake City, UT)

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 5,000 retail branches, 17 contact centers, and 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of approximately 5,000 retail banking branches, complemented by online and digital channels, and a network of 13,000 ATMs across 36 states and Washington, D.C. Branch Banking includes the Affluent Segment and Strategy team and Wells Fargo At WorkSM, the Business Development Office, Business Initiatives, Business Performance & Accountability, Distribution Strategies, Future Banking, and Regional Banking.

At Banker Connection you’ll have the opportunity to expand your capabilities and advance your career. We invest in our people and provide an environment to learn and grow. We set our standards very high to ensure accurate, timely, and exceptional service for our customers. A Customer Service Representative (CSR) spends 100% of his/her time on the phone answering questions to help Wells Fargo Team Members meet their customers’ needs and help them succeed financially.

A successful Customer Service Representative will demonstrate:

• Exceptional customer experience on every call
• Reliable attendance
• Self-motivation
• A positive attitude
• The ability to work well on a team
• Willingness to accept coaching and feedback

We provide our team members with continuous coaching and development which not only enhances their ability to provide exemplary service, but also enhances their career growth.

This role takes you to a new level and keeps you challenged! We are hiring for full time positions, 40 hours a week. Weekday hours are 8:00 am to 8:00 pm and Saturday hours are 8:00 am to 6:00 pm.

• A typical starting shift is M-F 10:00 am to 7:00 pm, a set day off during the week, and working every Saturday is required. Saturday shifts will be 4, 5, 6 or 8 hours in duration. Shifts are assigned based on business need.
• Must be available to attend a paid training course starting 7/19/21. Training hours are Monday through Friday from 9:00 am to 5:30 pm for 8 to 9 weeks.
• Starting salary for this position is $18.16 per hour.
• We also offer a competitive benefits package which includes; Medical, Dental and Vision insurance, Paid Time Off, 12 Paid Holidays, and Tuition reimbursement, 401K with a company match and more!

Important Note:
Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined WF. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

• 2+ years of experience interacting with people or customers, demonstrated through work, military, or education

• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact effectively with internal and external partners and clients/customers
• Advanced Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• 2+ years of customer service experience
• Solid problem solving skills
• Ability to perform in a fast-paced and high pressure phone queue environment
• Experience meeting customer service or customer satisfaction goals
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues

• Ability to work in a virtual environment while independently navigating computer systems and troubleshooting issues.
• Ability to positively work through changing work environment.

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period

The salary range displayed below is based on a Full-time 40 hour a week schedule.
UT-Salt Lake City: Min: $33,300 Mid: $41,500 Max: $52,700

UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.