Business Change Analyst

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.

Reporting to a CIB Project Management Manager in the COO organization, the Business Change Analyst will serve as a trusted subject matter expert into Change Management as well as business COOs, business leads, sponsors and program managers on initiative sizing, scoping, and ensuring objectives and delivery of the regulatory change book and cross-regional change activities adhere to overall regional strategy.

The Business Change Analyst will lead on business case development that may impact multiple lines of businesses, legal entities and group functions e.g. Technology, Operations, Legal, Compliance, Finance, Operations.

The Business Change Analyst will also be responsible for effectively executing the regulatory change book and cross-regional change activities to support prioritization decisions and the effective delivery and embedding of change.

Responsibilities include, but are not limited to:

• Deliver day to day support for strategic planning and change management efforts for the regulatory change book and cross-regional change activities.
• Manages strategic and tactical execution of components of the change book of work impacting the International in line with existing governance structures in Region and across International as well as Enterprise Change Management policies and procedures. Change may be change the bank or run the bank in nature and executed via large programs of work, projects or in business as usual.
• Serve as a trusted subject matter expert into Change Management as well as business COOs, business leads, sponsors and program managers on initiative sizing, scoping, and ensuring objectives and delivery of the regulatory change book and cross-regional change activities adhere to overall regional strategy.
• Partner with key stakeholders in the CIB and International COO teams in relation to Enterprise and Internationally driven change portfolio that impacts the region.
• Ensure changes to the business driven through BAU and project/programs are sustainable and effectively embedded into business as usual.
• Preliminary analysis to determine the most appropriate solution to achieve strategic goals, through detailed analysis of the business need, feasibility studies, benchmark/trade-off analysis, and development of high-level business requirements.
• Working with end users, testers, to help develop use cases and analyze defects to support fixes and enhancements.
• Creation and execution of test scripts to ensure configuration, system and process changes are in line with documented requirements.
• Providing training and coaching of technical and operations users, managing cultural changes required to achieve benefits of the new solution.
• Assist in monitoring and guiding all new or proposed change initiatives to align to the Regional & International strategy and support business leads to make informed and strategic prioritization decisions and manage internal and external dependencies.
• Analyzing complex regulations that may span multiple businesses, jurisdictions and summarize for others who may have a less technical background.
• Contributing to preparation of project cost, timeline and skill based estimates.
• Partner with key stakeholders to achieve sign-offs and approvals when required.
• Ensure Group Portfolio Delivery (GPD), technology, and policy stakeholders are in agreement on approaches and actively supporting delivery through a formalized intake process that includes a thorough impact assessment stage to include Regional and International COO Stakeholders from technology, finance, controls, etc.
• Support analysis and decision making with a specific focus on both business and region specific impacts associated with new initiatives, projects, and changes to policies, procedures and processes
• Support Change Management in partnership with Compliance on regulatory horizon scanning, to drive initial and in depth impact assessments of new regulatory requirements to determine application to Wells Fargo entities and appropriate delivery response
• Assist the business and COO teams with the development of business cases and benefits management, providing advice, subject matter expertise and constructive challenge where required.
• Support COO project and program teams to engage the business and other key stakeholders effectively to deliver change and develop supporting communication plans where required.
• Create an environment where team members feel included, valued, and supported to do work that energizes them, provide ongoing coaching and feedback to support ongoing development of the Change Management team.
• Attend and present at regional operating committees, project/program steering committees, as well as leading workshops.

This position will be based in Charlotte, North Carolina.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 5+ years of experience in one or a combination of the following: management consulting, strategy consulting or financial services demonstrated through work or military experience
• 1+ year of experience in one or a combination of the following: project management, strategic assessment or international experience

• Strong knowledge and understanding of international business
• International banking experience
• Strong project management skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact effectively with all levels of an organization; including at the executive level
• Ability to work across multiple lines of business
• Solid problem solving skills
• Strong presentation skills
• Ability to perform critical analysis of the industry landscape, economic environment and competitive intelligence, identifying trends, gaps and business opportunities to drive revenue growth

• Experience in managing change in a comparable financial institution (preferably for a business unit or COO function).
• Innovative mindset, with a track record of change management, and knowledge of approaches and methodologies to support effective transformation.
• Strong knowledge of financial services regulations.
• Experience in developing and implementing strategic plans and road maps at an executive level.
• Strong knowledge of data and technology requirements.
• Experience in portfolio or complex program management both Agile and Waterfall as well in a bi-modal approach, and to be able to effectively oversee the end to end execution of the book of work.
• Experience in Business Process Modeling, and Use Case Modeling and analysis of non-functional requirements.
• Ability to manage multiple initiatives simultaneously.
• Self-motivated with the ability to work independently within a team structure.
• Ability to communicate effectively with colleagues and stakeholders of all levels of seniority, from different backgrounds and based in other (global) locations.
• Strong analytical skills; the role requires interpretation and synthesis of regulatory, business and technical information to ensure that the solutions implemented meet the needs of both Wells Fargo and its clients.
• Ability to supplement requirements with visuals such as data flow, swim-lane, process flow and timeline diagrams.
• Clear understanding of internal and external expectations/policies in respect of controls and governance
• Strong oral and written communication skills, with the ability to present concisely and accurately to senior audiences.
• Intuitive; fast learner with good problem solving skills.
• Good time management and organizational skills.
• Excellent Microsoft Office skills including Excel, PowerPoint, Visio, and experience of SharePoint & Confluence would be beneficial.
• Strong knowledge and understanding of international business International banking experience
• Strong project management skills Strong analytical skills with high attention to detail and accuracy
• Ability to interact effectively with all levels of an organization; including at the executive level
• Ability to work across multiple lines of business
• Solid problem solving skills Strong presentation skills
• Ability to perform critical analysis of the industry landscape, economic environment and competitive intelligence, identifying trends, gaps and business opportunities to drive revenue growth

• Ability to travel up to 30% of the time
• Ability to travel domestically and internationally

NC-Charlotte: 550 S Tryon St - Charlotte, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.