Customer Service Representative 2 (Corporate Properties Group)

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

About the Role

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.

Job Responsibilities

• Duties include processing routine to complex transactions on-line researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
• Duties may also include:
  • cross-sell or refer products
  • account maintenance
  • report generation
  • project work

Market Skills and Certifications

Essential Qualifications

• Candidate must possess at least 2 years in college or a Bachelor’s degree , any field
• At least 1 year experience of telephony work, 1 year of customer service and sales experience, 1 year in a financial services and/or call center
• Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Basic to intermediate proficiency in MS Office applications: Excel, Outlook, Word, Powerpoint
• NOTE: will be on 24/7 operational coverage with weekend work shift requirement and potential schedule during the holidays

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.