Chargeback Analyst

Job Description

WePay is seeking a Chargeback Analyst for its Payment Operations team. If you are motivated by wanting to help partners and merchants succeed, and enjoy applying your experience and expertise to reduce losses and identify fraud patterns, this is the role for you. As a Chargeback Analyst, you’ll improve the overall win rate of incoming chargebacks. You’ll primarily handle and respond to chargebacks, inquiries, draft retrievals and more. You will report to the Associate Manager of Payment Operations and will execute new operational processes and procedures for chargebacks. You will occasionally be called upon to share your deep insights with other teams such as account management, customer delight, and others.

What You Will Do

• Review transaction information and chargebacks filed with various card brands, processors and gateways
• Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals
• Research and compile evidence to validate transactions to submit to processors for re-presentment
• Manage queues of dispute activity to ensure all timelines are met for a proper response to acquirers.
• Consult with Customer Delight, Risk, Product, and other internal teams as required.
• Monitor, evaluate and respond to chargeback claims
• Apply risk management policies and procedures to help manage and minimize losses
• Maintain strong working knowledge of card network processing and regulations
• Respond to internal and external inquiries regarding the chargeback process, requirements and case status

What We Are Looking For

• At least 1-2 year experience in credit card chargebacks management in e-commerce or payments industry in CNP environment
• Strong cross-functional relationship and communication skills to ensure proper customer interaction
• An analytical, quantitative mindset with keen attention to detail
• Must possess a high level of computer skills to effectively use multiple systems
• Ability to work on routine tasks both independently and with the team
• Willingness to adapt to a constantly changing, customer-driven work environment
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
• Knowledge of card networks’ Operating Regulations

Nice To Haves

• Familiarity with SQL and scripting
• Experience in e-commerce and payment platforms

About WePay WePay’s mission is to make commerce seamless. Our products help software companies integrate payments into their applications – thereby empowering small businesses and individuals to get paid easily and quickly using their go-to apps and software. Our customers include BigCommerce, TouchBistro, Meetup and Freshbooks, just to name a few. By joining forces with JPMorgan Chase, a global financial services firm with over $2.5 trillion in assets that serves millions of customers worldwide, WePay is now able to connect our customers seamlessly into a range of banking services beyond payments. WePay is a unique place to work and offers the best of both worlds. WePay has a FinTech startup culture that emphasizes transparency, collaboration and career growth, with the ability to work on small, nimble teams. However, now combined with the power of JPMorgan Chase, employees are also able to create change at scale and have an opportunity to truly disrupt and shape FinTech. You can find more information at wepay.com To all recruitment agencies: WePay does not accept agency resumes. Please do not forward resumes to our jobs alias, WePay employees, or any other company location. WePay is not responsible for any fees related to unsolicited resumes. Apply for this job