Operations Manager 1 - Philadelphia Lockbox

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Wholesale Lockbox is looking for an Operations Manager 1 to lead within their Philadelphia, PA site, managing a team of 15-20 employees including scanning, mailroom, and retail processing. This manager will supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

WORK SCHEDULE: Monday – Friday, 7:00AM to 3:30PM or until work is complete.
**This is an open-ended schedule with the start and end time being determined by work flow.

JOB EXPECTATIONS:
Must be able to stand and/or walk for extended periods of time

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 3+ years of operations experience demonstrated through work or military experience
• 1+ year of leadership experience in an operations environment

• Ability to interact with all levels of an organization
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Banking operations experience
• Leadership experience including; coaching, training, and mentoring
• Strong time management skills and ability to meet deadlines
• Strong analytical skills with high attention to detail and accuracy
• Ability to motivate and provide performance feedback to staff
• Ability to manage initiatives involving process improvements
• Ability to identify risks and propose mitigation plans
• Ability to exercise independent judgment to identify and resolve problems
• Ability to manage to production goals, deadlines, and various metrics
• Ability to organize and delegate work to others
• Lockbox experience

• Leadership experience in a production environment
• Ability to successfully lead a team through ambiguity and transformational change

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Ability to lift 15+ pounds

The salary range displayed below is based on a Full-time 40 hour a week schedule.
PA-Philadelphia: Min: $47,500 Mid: $66,000 Max: $84,500

PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.