Customer Success Manager, Commercial

Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here At Medallia, we hire the whole person. Medallia is seeking a customer-centric and data-driven Customer Success Manager to support Commercial clients across EMEA You will be part of a fast-paced, passionate, and collaborative team tasked with managing the entire client lifecycle. You will act as a trusted partner to customers and be responsible for onboarding, training, supporting, engaging, and renewing clients. This is an opportunity to create processes and efficiencies to effectively manage client relationships while simultaneously providing exceptional service.

Responsibilities

• Responsible for managing relationships with Commercial client base
• Manage the client onboarding, development and renewal phases of the customer lifecycle
• Deliver insights to our client’s customer service and operations teams through insightful presentations and reports
• Collaborate with Stella Connect’s product, marketing and sales teams to ensure client success within your client segment
• Address day-to-day product and data-related questions from clients
• Proactively engage with clients to gather feedback and advocate customer needs/issues towards product enhancement

Minimum Qualifications

• 3+ years of relevant experience in a customer facing role
• Demonstrated experience using Salesforce.com or similar CRM platform

Preferred Qualifications

• Experience of Medallia's MEC or other CEM platform
• Experience using a Customer Success Platform (such as Gainsight or Totango)
• Customer focused attitude and motivated to help
• Self-starter and extremely detail-oriented

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Apply for this job