Sr. Product Manager, Marketing Technology

Job Description

Come and join the Digital and Shared Capabilities Team as we work to transform Thomson Reuters into a truly Digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

About the Role

We are looking for a Sr. Marketing Technology Product Manager to lead our digital data platform assets that shape the foundation of customer experiences, intelligence and personalization. We want a leader with a passion to innovate, an entrepreneur who likes working backward from the customer and tackling complex ambiguous problems. This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact.

You will drive strategy, execution and management of our go-to-market data platform stack (CDP and Identity Resolution) to help Thomson Reuters rapidly scale our digital customer experiences – being equally comfortable leading projects and both internal and external partnerships. You will ensure that our technology systems work together seamlessly leveraging data to realize customer experiences and efficient operations; our money is spent wisely and that we operate in a coordinated way in the market.

If you are passionate about creating a seamless customer journey and skilled in the systems and processes required to bring that vision to life this is the role for you!

Responsibilities:

• Manage a strategic portfolio of data platforms and pipelines enabling digital customer journeys in marketing operations, digital marketing and ecommerce ecosystems.
• Making complex marketing technology initiatives real, end-to-end, with a cross-organization virtual team; being highly cooperative and confident in driving from conception to global execution to support global strategy
• Build capability roadmaps and constantly explore what is possible with evolving digital tools as a thought leader with the marketing community.
• Develop the standard ways of operating and building within the tech platform in a way that is robust, secure, efficient, accessible, sustainable, scalable
• Document business scenarios, customer journeys and expected outcomes - mapped to requisite capabilities from technology vendor/solutions.
• Select and manage data service providers and partners to ensure effective execution at enterprise and segment levels.
• Partner with various stakeholders to define, test, validate, and implement new features and ideas that delight the customer experience efficiently.
• Serve as an internal champion for data and technology initiatives. Help marketers and digital product managers adopt best practices and available customer data.
• Ensure the launch of new data, segmentation and profile capabilities and evolutions of the platform go smoothly (testing, post-launch monitoring & burn-in process and overall set up for long term success)
• Establish and maintain successful relationships with a complex set of cross-functional stakeholders across marketing segments peers and leadership.

Qualifications:

• 5+ years of experience in marketing operations, digital marketing or management of marketing technology (e.g. marketing automation, data platforms, segmentation)
• Previous experience managing Customer Data Platforms (CDP), Data Management Platforms (DMP) and/or Identity Resolution /onboarding platforms
• Demonstrated experience building data platforms and orchestrating data signals to enable personalized experiences
• Proven experience managing marketing technology systems with a track record of delivering business results through a data-driven ecosystem – notably leveraging intent and identity resolution to optimize customer engagement
• Capable of analyzing complex data sets and delivering actionable business recommendations
• Background of leveraging third party tools to integrate systems
• Ability to run and support a strong prioritization process that creates clarity for stakeholders on what will happen, and what will not happen
• Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021. Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .