Manager / Senior Manager - Product Owner

Job Description

“You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

We’ve built one of the most respected service brands in the world by creating quality products that set the standard for ease, convenience, security, and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products our customers use and will use in the future. The Amex Digital Labs department is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation.

This role requires strategic and creative thought leadership, broad business knowledge, a deep understanding of our customer and their needs. This individual must be comfortable in a fast changing, dynamic, innovative and iterative environment. The successful candidate will be helping to drive the strategic expansion of our Partner messaging and Voice Assistant channels, introducing these channels to new customer touch points, new businesses and new markets.

This role will partner closely with our technology teams, taking innovative proven ideas from validated hypotheses to executed opportunities. This individual will collaborate with the Business Development team, ensuring that everything aligns to the current and future strategic & contractual requirements. This individual will work closely with other capabilities & product teams across the enterprise to integrate the partner channels to drive seamless solutions that enable our product roadmap.

This Product Owner will be responsible for defining features, user stories, articulating use cases, defining and bringing to life the vision of having differentiated, best in class customer experiences through partner channels. This individual will work closely with other Product Owners, Product Managers, Scrum Masters, Engineers, UX/UI Designers, and Operations.

• 5+ years of experience in developing product requirements & roadmaps, driving product development and management.
• Understanding of Agile principles and experience effectively managing a backlog using Jira or any other development management software.
• Understanding of technology and product development processes, known as a person who can speak both tech and business languages.
• Strong decision-making skills and the ability to resolve complex problems independently
• Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment
• Analytical skills to interpret information and draw insights, recommendations, and develop CBA’s
• Ability to drive results in a matrixed organization, across groups and markets without direct authority
• Experience in elevating the overall User Experience of customer journeys. With a demonstrated ability to think outside the box and design industry leading solutions.
• Experience leading people preferred
• Bachelors’ degree in related field required
• MBA/ Master’s degree in related field preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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