Manager- Process and Workflow Manager, Third Party Risk Management

Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 850 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 44 nationalities.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information, Procurement, Trial Capabilities, Global Scientific Communications and more to come on stream through 2021.

Lilly works with an extensive network of third party organizations to perform a vast range of activities across the enterprise. Known internal risks that impact Lilly such as privacy, information security, compliance, pricing, IT, etc. are amplified or compounded with the use of third parties. Today, third party oversight is decentralized at Lilly. There are many functions working with third parties in some capacity including, but not limited to: Procurement, Third Party Management Organizations (TPMOs), Risk Domain Partners including Audit/Assessment Teams.

The TPRM organization is implementing a holistic Working with Third Parties (WwTP) program to support consistent, efficient, and effective decision making and determining potential inherent risk. The central team’s scope encompasses priority business and risk areas across all stages of the third party collaboration lifecycle.

Successful execution of this strategy will reduce third party risk, strengthen capabilities, drive consistency and efficiency, and reduce cost.

The scope of the TPRM hub team will include the following:

Create and maintain policies, procedures, and training to drive consistent WwTP for third party use. Liaise with Risk Domain Partners to create and maintain Risk Definitions, Tolerances, and Required Training for TPMOs, Engagement Owners, and Third Parties. Construct and own the overall WwTP Program. Own the enterprise Wwtp technology solution. Provide oversight of the WwTP initial and on-going monitoring due diligence processes. Report progress and results to Senior Leadership including, but not limited to, the CPO, the SVP of Ethics & Compliance, and the Compliance & Enterprise Risk Management Committee (CERMC).

Role

The Process and Risk Coordinator Teams work in partnership internally, cross functionally and externally with third parties, to coordinate tasks across the third party risk management lifecycle. Current risk domains in scope are Anti-Corruption, Privacy, Information Security and Information Systems Quality, which will expand as the program grows. The Process and Workflow Manager will have oversight of team tasks and activities ensuring that all work is performed with excellence. The manager will assist the team, removing obstacles to ensure smooth and timely execution. The manager will actively connect with the team and drive engagement to ensure a high performing team and culture.

Responsibilities:

People & Engagement

• Demonstrates Team Lilly behaviors including the Lilly values of Integrity, Excellence and Respect for People
• Creates and contributes to an environment of enthusiasm and accountability to enable the team to reach set goals
• Ensures the alignment between the goals of the business, WwTP goals and individual goals
• Creates a safe environment where all team members feel they can share their unique opinions and ideas
• Provides support for direct reports through Performance Management and Development planning conversations
• Monitors work, providing feedback and coaching on individual performance to ensure consistency in standards and ensuring the team meets or exceed targets

Operations

• Accountable for team day-to-day operations and resources tasks and activities appropriately
• Responsible for cycle time and work-in-progress reporting metrics & continuous improvement to ensure staffing & resources to meet business objectives
• Ensures operational goals are met with best-in-class processes/systems and within compliance boundaries
• Facilitates team meetings to communicate team performance, goals, results and general business needs
• Accountable to ensure process and risk coordination tasks are conducted timely and in a coordinated manner meeting and exceeding service levels where applicable and minimizing workflow queues
• Overall responsibility for the WwTP Operations Mailbox and resolution of communications
• Accountable for the oversight of the Dunn & Bradstreet relationship
• Demonstrates a strong compliance mindset & helps to build a strong compliance culture within the team
• Cultivates a mindset of continuous improvement within the team
• Decides and acts promptly, using good judgment and anticipates or removes obstacles that get in the way of progress
• Supports efforts to implement processes and technologies to maximize efficiency and effectiveness
• Delivers and drives excellence in quality standards

Partnership

• Establishes and maintains strong working relationships with all functional stakeholders including Risk Domain Partner/Risk Assessor/Relationship Owner/Functional Owner/Engagement Owner/TPMO/Procurement as required
• Works with peers to demonstrate a strong aligned leadership presence and perspective
• Partners with Data Insights Lead to ensure business operations reporting and dashboards are in place to allow for oversight and enhanced decision making
• Participates at forums including but not limited to WwTP Steering Committee and Operations Committee
• Leads the Assessment Coordination Meetings
• Support WwTP Projects as required
• Partners with risk domain business functional areas to ensure WwTP activities are maintained and reflect current risks and expectations

Qualifications/Competencies:

• Bachelor’s Degree
• Experienced and proven people manager
• 3+ years business operations or workflow management experience

Additional Skills/Preferences:

• Qualification in any of the following CIPP/CIPT/CTPRP/CRISC/CISA/CISM would be desirable
• Minimum of three or more years of audit, operational risk or other risk management experience or other proven related business experience
• Good understanding of risk management and internal control leading practices within specialized area of focus
• Demonstrated ability to work effectively in a complex, highly regulated environment
• Ability to plan, organize, prioritize and drive workload autonomously
• Effective communication, organization and presentation skills
• Effective influence management skills
• Evidence of strong analytical and data management skills
• Collaborate and builds partnerships across functions and regions, works well with others
• Ability to work in a matrix organization to influence outcomes
  

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.