CTS Account Mgmt Supv 1

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

• A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Wells Fargo recently announced their intent to sell the Corporate Trust Services (CTS) business to Computershare, a global specialized financial services company. The sale was announced in late March 2021 and is expected to close in the second half of 2021. We are continuing to recruit for all open positions supporting CTS, but want to ensure you are aware that this position, along with around 2000 others, will transfer to Computershare when the sale closes. If you begin working at Wells Fargo, you will receive a job offer from Computershare with similar employment terms and conditions following your Wells Fargo start date, subject to the pre-employment screening practices of Computershare.

This position is within Corporate Trust Services (CTS).

We are currently seeking a highly motivated and dynamic individual to fill an Account Management Supervisor 1 position within the alternative commercial transaction team of CMAS. The core functions of this position will be focused on supervising team members that work on Commercial Real Estate Collateralized Loan Obligations (CRE CLOs). The team is focused on developing and maintaining strong internal and external customer relationships within the CRE CLO businesses while working collaboratively to resolve operational issues, ensure compliance with all contractual obligations, and compliance with all internal operational guidelines and procedures. This position will also be involved in the other facets of the portfolio as well, including the onboarding of new business, leading and participating in efficiency projects, and providing production oversight.

Duties include:

The incumbent will be responsible for performing all supervisory functions (including, but not limited to: hiring, training, performance evaluations, providing challenges and growth opportunities, coaching, etc.) for a 6-12 member team within the Commercial Mortgage Asset Services department. Duties include: assist with the development of tracking and monitoring reports, resolve customer issues and inquiries; train staff on responsibilities, product enhancements and new products; ensure that service and productivity standards and goals are met; review, tracking and monitoring reports for items requiring action. Responsible for managing the production cycle of the team. Act as a team leader over analysts who will complete daily assigned tasks (daily cash process, reporting, payment, client requests, etc). Responsible for understanding legal documents such as Indentures, Servicing Agreements, Collateral Management Agreements, etc. Responsible for working with internal teams to suggest, create, and test system enhancements to create efficiencies. This group is responsible for performing the trustee, calculation agent, collateral administrator, and custodian functions for various types of deals. Responsible for identifying, understanding, communicating, and resolving processing issues with potential control implications. Interact with internal and external customers, such as collateral managers, issuers, rating agencies, legal counsel and underwriters, in discussing various aspects of legal documents and compliance to such documents for assigned portfolio. Guide the development, documentation and implementation of departmental procedures in order to maintain and control the accuracy and efficiency of departmental processes; minimize the risk of incorrect or inaccurate reporting. Lead and participate actively in daily, monthly, and payment related activities including proficient review of final product output, troubleshoot and problem solve in a timely manner, and provide an environment that will ensure staff is able to meet required deadlines. Manage and participate actively in the new deal setup and issuance process. Lead or participate actively in departmental projects, including assisting the systems support group with design, programming, analysis, testing and implementation. Supervise the process for providing accurate information to all internal and external customers as well as responding to internal and external customer inquiries. Ensure Wells Fargo Bank performs all duties and obligations associated with governing contracts. Participate in potential/new client presentations and visits. Complete/lead special projects as needed/assigned in a timely and efficient manner. This position will also be responsible for building and maintaining client relationships, understanding the value of each client's business and how to best service their accounts. The individual filling this role will be expected to be able to anticipate and identify work problems, quickly and correctly, while demonstrating the ability to identify, develop and implement sound solutions. Must be able to provide leadership and guidance to less experienced team members and provide subject matter expertise as needed. Some travel may be required for this position.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks

• 4+ years of financial services experience
• 1+ year of leadership experience

• Corporate Trust, Account Management or related experience
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi tasking, and prioritizing skills
• Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability
• Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
• Intermediate Microsoft Office skills
• Ability to travel

• Knowledge and understanding of corporate trust: industry, products, and processes
• Expertise with CLO's, and bank debt products
• Proven leadership experience
• Ability to influence and interface with all levels of the organization
• Ability to manage multiple priorities, demonstrate flexibility and implement change
• Works independently and displays a take charge attitude
• Advanced Microsoft Excel skills
• Beginner to Intermediate Access skills
• Bachelor’s degree in Business or related field or equivalent work experience

The salary range displayed below is based on a Full-time 40 hour a week schedule.
MD-Columbia: Min: $67,900 Mid: $95,700 Max: $123,500

MD-Columbia: 9062 Old Annapolis Road - Columbia, MD

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.