Technical Solutions Engineer, Reseller South APAC

Job Description

Who we are At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising. We are seeking a highly motivated Technical Solutions Engineer to grow our South APAC team, with experience or deep interest in the Ad Tech industry and a real passion for helping clients achieve their marketing goals. The Technical Solutions team is responsible for qualifying, integrating and maintaining accounts for marketers in the world. Technical Solutions engineers are experts in the inner workings of Criteo's best-in-class technology – they have the ability to easily guide a technical integration and are comfortable with communicating externally directly. They also interact with all members of the Operations team which includes Analytics and Creative Services, partnering with Sales, Account Strategy and resellers. As our Technical Solutions Engineer in Gurgaon, you’ll be the bridge between our business and technology, a key player on the development of the South APAC team co-ordinating the integrations and optimizing cross channel products on a wide range of ecommerce clients. The ideal candidate has extensive experience in web and mobile app development, usage or customization. The person must thrive in a start-up environment, eager to deliver consistently in an evolving product landscape. This is an amazing opportunity to join the world’s leading performance display advertising company.

What You’ll Do

• Reseller management:
• Be the Criteo point of contact for our Third party Resellers across South APAC
• Understanding of Criteo products’ integration flows from a technical and sales perspective
• Provide the necessary technical trainings to the Resellers
• Discuss integrations with commercial representatives and support them through the process
• Plan the communication strategy with the resellers to improve efficiency
• Co-ordinate 3rdparties involved on each integration
• Providing feedback to both our internals’ engineering team and the reseller
• Pipeline reporting
• Work in a fast-paced innovative environment and be cool under pressure
• Optimize existing client set up:
• Support the troubleshoot of live campaigns to improve campaign performance and customer satisfaction
• Support the technical rollout of new products added on the client’s portfolio such as App or Web
• Continuous improvement of processes and tools:
• Participate with the wider global team to improve and develop new tools and processes.
• Contribute to the improvements of the product integration methodology
• Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
• Proactive development of tools and solutions that will support the growth of our South APAC team and facilitate the day-to-day job of your team members
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them and work close to our internal teams on their resolution

Who You Are

• Degree in computer science or technology related degree.
• Fluent in English, both spoken & written.
• Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
• Experience related to Android and iOS platforms is advantageous.
• Strong interpersonal and communication skills across all levels of interlocutors
• Experience working closely with internal clients throughout the full implementation of the project.
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated to a “can do” way of working
• Team spirit oriented, sharing best practices and open to train other team members
• Problem solving and a positive attitude in a fast pace environment
• Autonomous personality and interested in taking initiatives and lead on projects
• Can work in full autonomy and as part of a team.
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends and continual learning

At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed. Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world. By clicking the "Apply" button you expressly give your consent. Apply for this job