Account Manager, DocSend - Location Flexible

Job Description

Company Description

Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees. Being Virtual First also means the location of our employees is targeted but flexible. If “Location Flexible” is listed in the job title of a role, the role can be located in any of the states where Dropbox is authorized to do business.** Some roles (including those which do not have “Location Flexible” in the job title), however, may have to be co-located with their teams in certain locations. Please work with your recruiter and your hiring manager to understand any location constraints of a particular role and to communicate your location preferences. **Dropbox is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Dropbox is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Dropbox is registered.
Dropbox is one place to keep life organized and keep work moving. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has offices around the world. For more information on our mission and products, visit dropbox.com.

Team Description

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.

Role Description

DocSend is looking for an ambitious Account Manager to proactively and reactively drive retention and expansion of our strategic emerging customers. With a rapidly growing customer base, this is an opportunity to jump in at an exciting time and be a key member of a core customer success team. The Account Manager will be responsible for helping our customers maximize the value of DocSend throughout their lifecycle, from onboarding through renewal. You’ll do this through user trainings, proactive health monitoring, suggesting best practices, and day-to-day support related tasks.

Responsibilities

• Provide world-class account management to DocSend’s emerging managed customers.
• Onboard new customers by providing training and helping to set up their content in DocSend.
• Manage the renewal process and identify any customer risks. Deploy save tactics and escalations as needed for resolution.
• Uncover and negotiate up-sell and expansion opportunities.
• Design and implement processes and systems to make the DocSend CS team more efficient and effective.
• Be the voice of the customer. Work with product and engineering to clearly communicate customer feedback and define the company roadmap.
• Coordinate with support on technical product issues.

Requirements

• Minimum 3+ years in a customer facing role
• College degree
• Hunger and tenacity to build on customer success skills
• Renew and expand the quota associated with your assigned book of business
• Empathetic approach to customers and customer problems
• Outstanding written and verbal communication skills
• Be comfortable speaking to executive level stakeholders and tactical users with internal support, and understanding which strategies will speak to each.
• Technical aptitude and a passion for efficiency
• Great attention to detail

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Benefits and Perks

• Generous company contribution toward individual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 10 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)