Job Description

Technology Project/Program Manager

Location: Pleasanton, CA Job Number: 935391 Date posted: 04/29/2021 Submit Interest Add to Favorites Remove from Favorites

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Description:

As a Program/Project Manager, you will manage multiple projects and ensure all assigned project deliverables are completed on time, within budget, and with required level of quality. As part of the team, you will define integrated work plan, execute projects based on the work plan, establish appropriate project controls and follow established release management to deliver assigned projects. You will also manage finance for your projects (e.g. establishing forecast, reconciling actuals, understanding variance, taking steps to address variance, etc.). You will also work extensively with the vendors to appropriately set your expectations, manage their expectations, act as liaison between vendor and KP teams, track vendor deliverables and ensure that vendor deliverables are on track and meeting required level of quality. The software application landscape within KP-IT spans many Call Center technologies that include: Genesys IVR, IR, Genesys Click to chat, Genesys SIP, Aspect, NICE, Intradiem, Cisco, etc.

In addition to the responsibilities listed below, this position will be responsible for implementing and managing an assigned IT resiliency domain across the IT organization, which includes crisis management, business continuity, application risk/impact assessments, and employee training protocols, programs, and initiatives. This position will also lead the resiliency domain at the national IT-level and support multiple IT divisions and business units nationally to identify and quantify IT business unit risks, develop cost effective risk reduction solutions, manage business and IT recovery and crisis management plans, and oversee disaster recovery exercises to train teams and validate the timely resumption of business operations, services and functions.

Essential Responsibilities:

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.


• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.


• Leads multiple large-scale projects with full responsibility and accountability for the outcomes.


• Develops, analyzes, and manages complex project plans which include schedule, and resource forecast.


• Manages and monitors the program financials of multiple large projects.


• Monitors and controls overall project performance and quality against plan and makes adjustments as needed.


• Oversees project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project.


• Promotes adherence to established processes and policies (e.g. SDLC including domain standards, Kaiser standards).


• Oversees allocation of resources, schedules, and task assignments to ensure proper project management practices are in place.


• Manages the work of large project teams by monitoring internal and external resources.


• Leads others in requesting and managing internal and/ or external resources based on the alignment of team member skills and project demands.


• Communicates a clear vision of project goals and objectives to the team.


• Delivers individual performance feedback to team members.


• Manages, monitors and mitigates project or component risks.


• Monitors the compliance of project plans by ensuring team members follow policies and procedures.


• Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership.


• Ensures success of project by identifying and working closely with the right stakeholders based on their level of influence and decision making.


• Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery.


• Communicates tough issues to stakeholders and keeps an independent opinion.


• Reviews vendor performance levels and ensures service level agreements are met.


• Participates in contract negotiations with service vendors and reviews project invoices submitted by vendor for accuracy.

As a Program/Project Manager, you will manage multiple projects and ensure all assigned project deliverables are completed on time, within budget, and with required level of quality. As part of the team, you will define integrated work plan, execute projects based on the work plan, establish appropriate project controls and follow established release management to deliver assigned projects. You will also manage finance for your projects (e.g. establishing forecast, reconciling actuals, understanding variance, taking steps to address variance, etc.). You will also work extensively with the vendors to appropriately set your expectations, manage their expectations, act as liaison between vendor and KP teams, track vendor deliverables and ensure that vendor deliverables are on track and meeting required level of quality. The software application landscape within KP-IT spans many Call Center technologies that include: Genesys IVR, IR, Genesys Click to chat, Genesys SIP, Aspect, NICE, Intradiem, Cisco, etc.

Minimum Qualifications:

• Minimum four (4) years experience managing large scale projects in business continuity, crisis management, disaster recovery, or information security.


• Minimum seven (7) years experience managing project(s) using project life cycle methodologies (e.g., SDLC, process management, organizational change).


• Minimum four (4) years experience implementing large, complex projects in a corporate environment.


• Minimum four (4) years experience leading project teams.


• Minimum seven (7) years experience managing project budgets.


• Bachelor's degree in Business Administration, Computer Science, MIS or related field and Minimum eight (8) years of IT or related business experience, including Minimum seven (7) years experience managing projects. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Two (2) years experience in the development and implementation of business continuity strategies.


• Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).


• Two (2) years supervisory experience.


• Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.


• Five (5) years experience working with an IT Infrastructure Library (ITIL) framework.


• Five (5) years experience working with an IT Service Management (ITSM) framework.


• Five (5) years experience in business analysis.


• Five (5) years experience working in a large matrixed organization.


• Five (5) years experience working with Microsoft Project.


• Four (4) years experience in large-scale infrastructure implementation.


• Project Management Professional (PMP) or equivalent project/program management certification.

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E Scheduled Weekly Hours: 40 Shift: Day Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Project Program Management Department: KPIT ADMIN - HP BIO CCT MGMT - 9601 Travel: Yes, 10 % of the Time Load More