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Description:Independently performs clerical duties or accounting support using word processing, spreadsheet and database software; performs basic analysis and solves problems; uses specialty department software and performs department specific tasks; interacts effectively with members.
Essential Functions:
• Independently provide clerical and/or accounting support.
• Analyze data and information to ensure accuracy and completeness. Identify errors in data, make corrections and solve problems.
• Enter data in databases, ensuring it is accurate and in the correct format. Run established reports.
• Work with Excel spreadsheets or reports, performing basic spreadsheet functions.
• Format Word documents following standard business protocols.
• Format PowerPoint slides so that the message presented is enhanced and communicated clearly.
• Work with department specific computer systems and perform department specific tasks.
• Maintain department supplies as needed (count, sort, restock, order).
• Provide assistance with event planning.
• Organize and prioritize duties to meet work demands.
• Greet members and answer general questions.
• Perform responsible cash handling when applicable.
• Other duties as assigned.
Grade: 4
• High School Diploma or equivalent.
• Good communication skills required.
• Ability to learn and be proficient at CDS/HCMS, Crystal Reports, Health Connect, and processing and any other systems as needed .
• Ability to deal effectively and courteously with a diverse group of internal callers/ visitors, as well as an occasional number of external contacts.
• Must be able to work in a Labor/Management Partnership environment.
• Typing 45 WPM.
Additional Requirements:
• Knowledge of basic math and English composition.
• Ability to use networked computer (email, KP intranet, internet).
• Ability to read and follow instructions, short correspondence, and memos.
• Ability to identify, analyze and solve problems regarding files
• Ability to work accurately with a high volume of work in a fast paced setting.
• Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, physicians, co-workers, and clients.
• Ability to apply knowledge of department policies and procedures, and utilize an understanding of other departments’ functions.
• Must pass medical terminology test when applicable.
• Must be willing to work in a Labor/Management Partnership environment.
About Kaiser Permanente
We’ve been there for you in the past, providing health care for more than 60 years. We’re here for you today and in days to come, with our ongoing commitment to quality. And we share this tradition and commitment by reaching out to your community, and promoting health and wellness for all.
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