Member Services Representative - Pure Flix

Job Description

The Member Services Representative responds to customer inquiries by phone for a majority of the day (7.25 hours of 8 hour workday) They resolve routine and basic problems, communicate solutions and focus on saving accounts from cancelling.Representative’s also analyze member service needs and will escalate items to Tier 2 and Supervisor as appropriate. Overall, the Member Services Representative possesses a moderate understanding of general aspects of the job, demonstrates empathy, customer service skills and the ability to save accounts.

Qualifications:

• Candidates must possess a high school diploma
• have a steady work history containing face to face or call center customer service skills
• Must have the ability to sell (save accounts), build rapport; display friendly customer service skills and be detail oriented
• Ability to manage multiple duties is helpful
• Knowledge of Pure Flix content is preferred

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.