Education Support Coordinator

Job Description

Your Opportunity

As an Education Support Coordinator, you will provide support to the Coaching and Education team on all one to many products including webcasts, in-person events, virtual workshops, Investor Conferences, Education Day Events, and other education events. Your primary responsibilities will be making sure that the daily/hourly video and webcasting is scheduled and ready for client view ability. You will also be responsible for processing all needed education events for on-demand distribution. You will act as the primary interface between business partners, the talent on camera or traveling and the coordination of daily activities.

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What you are good at

• Coordinating and scheduling for all up-coming education events.
• Serve as primary contact and coordinator of services with internal and external contacts related to education events.
• Coordinating special events as needed
• Responsible for making sure upcoming in-person events and other education events are scheduled in the appropriate tools and calendars
• Overseeing the input and accuracy for any scheduling done
• Create event sign in sheets and any other needed documentation to workshop team prior to event
• Pull reports to balance, reconcile report out event attendance in a timely and accurate manner
• Create, administer, and create reports for surveys on all required events
• Manage on-demand process including updating titles, descriptions, creating thumbnails and making video edits when needed
• Setting standards and process to ensure compliance and posting of all archives or pre-recorded events to be posted online
• Maintain shared partner inboxes
• Occasionally providing clients with education product support through various channels: Chat, email, in-person

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What you have
High School Diploma or Equivalent
1-2 years related experience
3 years total experience
Proven proficiency in MS Office (Excel, Access, Powerpoint, Project and Word)
Demonstrate ability to create, manipulate and extract data from advanced Excel spreadsheets.
Ability to prioritize workflow
Must be able to communicate effectively
Be proactive, take initiative and troubleshoot issues and communicate appropriately with internal personnel for resolution
Manage and prioritize continuous high volume of requests needing to be processed in a time-sensitive manner with close attention to detail
Strong planning, organizing, and scheduling abilities
Flexible with a wide variety of constantly changing tasks
Type a minimum of 50WPM
Military education or experience may be considered in lieu of civilian requirements listed

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.