Operations Manager, Bath & Body Works Direct

Job Description

• Manager level position responsible for directing E2E network strategy and execution to support Mast/Bath & Body Works Direct(BBWD) initiatives in coordination with the brands and the 3PL partner(s).
• Serves as brand liaison and provides 3PL with pertinent business information in order to operate a successful distribution center. Provides suggestions and information to distribution center's executive team and represents needs for the brand/business (this includes process improvement initiatives in Ecomm fulfillment centers). Monitors and controls expenses related to 3PL.
• Partners with BBWD Transportation & Parcel teams on strategic planning for North American parcel transportation network.
• Will have project oversight on 1 or more facility start-ups and 2-3 steady state fulfillment operations
• Some domestic travel will be required (up to 15%)
Client Interface
• Coordinate interpret, and communicate brand forecasts
• Manage special projects as needed
• Serve as interface between 3PL and Mast/BBWD
• Coordinate logistics activities with other business units (BBW stores, VSD, Mast)
• Manage connectivity with enterprise shared resources (Inventory Control, Transportation, Finance, etc.)
Manage 3PL Performance
• Monitor SLA’s and other performance reporting
• Audit 3PL self-reported SLA reporting
• Represent LBI in monthly business reviews
• Represent LBI in weekly performance update meetings
• Facilitate continuous improvement activities
Risk Oversight
• Process related risk; develop deep knowledge of all fulfillment center processes.
• Maintain awareness of product and other changes that can impact processes.
• Assess training programs to ensure compliance with SOP’s
• Human Resource related risk- Assess overall associate relations climate
• Technology related risk
Expertise
• Building rapport across diverse levels of leadership and 3PL partners (internal and external)
• Interface and collaborate with parcel team
• Manage order accuracy metrics and audits
• Lean process and reducing inefficiencies within 4 wall operations
• Manage order aging metrics
• Liaison to interface with Customer Care Center (Kettering)
• Partner with brand and 3PL to understand SKU velocity and build slotting strategy
• Keen knowledge on current state/capacity of each fulfillment center to advise on risk of changes in business strategy
Collaborate /Relationship Building
• Bring together multiple functions and leaders to align on execution
• Build effective relationships with 3PL leaders; have a strong sense of urgency
• Effectively communicate status and strategy in a manner that keeps all parties aligned
• Serve as trusted advisor; offer feedback and guidance on supply chain activities through a deep understanding of the LBI supply chain & DTC operations
• Provide strategic planning Active collaboration with parcel transportation network team to ensure outbound plans are successful
Talent Management/ Development
• Creation and execution of IDP/PPO/Mid-Year/Performance Review /Organization Leadership Review profile/Career Management Profile for self and direct report(s)
• Identify continuous learning opportunities for self and direct reports (i.e. Learning Manager, attend other meetings to gain insights)
• Prepare and participate in Talent Calibration and Succession planning
• Gain exposure with EXCOM
• Set and manage department Blue chips
• Provide coaching & feedback
• Participate in informal mentorship if needed
• Develop team building activities
• Design and recommend training needs for department
• Attend quarterly business briefing
• Development and retention touch bases with High Performers
• Participate and support Associate Opinion Survey initiatives
• Responsible for rewarding and recognizing direct reports
• Seek out new innovations

Years of Related Experience & Education
• 7-10 years of leadership experience in a high volume, automated, customer-centric distribution /production environment
• Bachelor's degree in Business Management, or equivalent experience and professional development in Engineering, Logistics. Graduate degree preferred
• Working knowledge of PC based applications such as word processing, spreadsheets, scheduling, other databases and WMS systems

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.