Business Analyst, gTech

Job Description

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from India due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience working as a Business Analyst, in a tech company or management consulting, investment banking, and/or media industry role.
• Experience with data modeling and SQL scripting language.

Preferred qualifications:

• Experience in a Sales or Customer Service environment.
• Strong project management skills and experience, from development of BRDs and Design Docs, to project planning, to stakeholder communications.
• Knowledge of advanced data analysis tools (R, Python) and techniques (experimental analysis, predictive modeling, etc.).
• Excellent first-principles, business-focused problem-solving skills.

About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

The Analytics and Insights (A&I) team inside gPTO leverages big data sets, analytical tools and techniques, and business partnerships to enable the gTech Ads business to provide an excellent customer experience and drive smart business decisions.

In this role, you will enable data-driven decision making across gTech Ads by helping to extract insights from a wealth of customer interaction and operational data. You will be focused on solving both strategic and operational problems to help your business partners provide an excellent customer experience as efficiently and effectively as possible.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .

Responsibilities

• Partner closely with gTech leadership to understand their business problems and opportunities, and translate into analytical solutions.
• Develop and document clear plans to bring analytical solutions from concept to reality.
• Develop data infrastructure to enable timely business performance insights.
• Translate data into actionable insights to help business leaders to make strategic decisions that improve efficiency and/or the customer experience.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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