Loan Servicing Specialist 4

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Responsible for reviewing, researching, processing, and responding to moderate to complex written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining to loans and various areas of within loan servicing. Functions include: ordering and processing of loan disbursements, payoffs, demands and payment requests; payment and invoice research; assisting in monitoring loan draw requests; completing disbursement audits; providing rate quotes; preparing loan reconciliations; researching and compiling data for management reports; performing modifications and renewals; Input data and process information into the system of record; may perform procedures related to advances and pay downs, funds wiring and disbursement process, and processing of payment requests. Within the commercial business is responsible for complex payment processing, ground rents, cash managed loans, and complex tax transactions. May provide work direction and training to other loan servicing team members.

• This position can be located at one of the following locations:
  • 4101 Wiseman Blvd., San Antonio, TX
  • 3033 Elder St, Boise, ID
  • 401 N Research Pkwy Winston Salem, NC

Please Note: Team member must be located in one of the listed site locations. Position is currently remote; however, team member will be required to work on site when Wells Fargo returns to standard operating model.

• The successful candidate must be available to work Monday through Friday; 8:00am to 5:00pm. Hours may change due to business needs.
• Telecommute is NOT an option for this role.
• Job posting may be removed earlier than the stated closing date due to volume of applicants.

For benefits information, visit - https://www.wellsfargo.com/about/careers/benefits/

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 1+ year of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Exposure to Wells Fargo AFS (Automated Financial Systems)
• Exposure to Wells Fargo BLAST (Business Lending and Sales Tracking) system
• Knowledge and understanding of loan administration or servicing commercial loan documentation

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to interact with all levels of an organization

• Ability to work additional hours as needed

ID-Boise: 3033 Elder St - Boise, ID
NC-Winston Salem: 401 N Research Parkway - Winston Salem, NC
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.