Product Training Designer

Job Description

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Product Training Designer

$22 - $26/ hour

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Job Description

This is a temporary position.

The Product Training Designer plays a key role in the govService Implementation Team by creating a robust remote training curriculum, a library of supporting on-demand training videos, and an internal, scalable, training management process to handle the increased training demand.

What You'll Do:

• Works with Implementation Team to gain visibility to client’s training needs during project implementation.
• Designs, creates, and delivers a standardized implementation training program to include training plans, training milestones, and hands-on course curriculum (delivered remotely) to ensure client’s success upon project closure.
• Ensures training processes result in efficient trainings for clients.
• Determines/organizes training schedule to ensure client trainings are completed in a timely and successful manner.
• Applies best practices and processes for handoff from implementation to customer service.
• Develop feedback loops through multiple mediums to ensure both internal and external client feedback is received, processed, and applied to continuously improve trainings.
• Identifies and troubleshoots training environment challenges and escalates as appropriate.

Skills & Requirements

Who You Are:

• Bachelor’s degree or equivalent work experience.
• Consulting experience is preferred.
• Proven success creating and implementing training curriculum across multiple mediums; video recording/editing required.
• At least two years of experience facilitating user training in a technical software environment, ideally for a web application.
• Passion for government transparency and support of our mission: “changing the way citizens interact with government.”
• Proficient understanding of technology and the ability to learn innovative technologies quickly.
• Exceptional verbal and written communication skills, including appropriate phone and email etiquette.
• Clear sense of integrity, work ethic, and a sincere interest in building strong relationships based upon competency and trust.
• Strong organizational skills: the ability to manage multiple tasks and responsibilities.

*starting rate may vary by experience and/or location

#DP #LI-KG1

Qualifications

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Tuition & Training Reimbursement
• Paid Parental Leave
• Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage
• Transit and/or parking supplement for office based employees
• Free snacks and drinks in our offices
• And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

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