Sr Manager - Customer Experience Solutions

Job Description

The Senior Client Success Manager is responsible for ensuring customer success with Accertify. This person is devoted to developing an in-depth understanding of the Client’s business model and industry so they can apply their knowledge of payment processing, fraud mitigation, and the Interceptas Platform to provide strategic solutions that enable Client’s success from initial Go Live.

• Ensure Client is fully utilizing the Accertify Platform to address their business needs
• Consult with Client regarding fraud mitigation strategy and use-cases to enhance ROI
• Develop and execute strategic account plans to enable Client to achieve their business goals
• Partner with internal Accertify teams to ensure success on fraud risk strategies during the deployment of our Interceptas platform and post go-live
• Consult with current Accertify clients to design and deploy comprehensive fraud prevention strategies, rules and policies and identify fraud control improvements
• Analyze and identify emerging fraud trends/ technologies and adapt new approaches and features as needed
• Provide ongoing client training as needed
• Provide consistent communication with Client leadership team

• Bachelor’s Degree
• 7+ years Fraud Risk Consulting or relevant Payment Industry experience
• 5+ years Interceptas system experience
• 5+ years of leadership experience
• Passion for delivering a second-to-none Client experience
• Self-starter with the ability to operate independently and produce results in a fast-paced, rapidly growing environment
• Strong consultative skills with a demonstrated ability to establish, maintain, and deepen relationships with customers
• Exceptional organization, presentation, project management, and communication skills (both verbal and written)
• Strong presentation skills and Executive Presence
• Must have the ability to build a value proposition through effective probing and understanding of the customer’s business model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility
• Must have problem solving skills and the ability to adapt quickly to the latest fraud trends
• In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally
• Ability to travel 30%

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.