Business Support Consultant 4 - ESGO Governance Support

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The ESGO is part of Enterprise Business Resiliency within the CAO and governs Wells Fargo’s Services Delivery Model, which identifies the Services Wells Fargo performs across the enterprise, what Service Components are used to perform these Services, and who provisions and consumes these Services. The ESGO partners with subject matter experts and stakeholders representing all lines of business to maintain the inventories, data, and linkages included in the Services Delivery Model. The ESGO then leverages this business intelligence to support strategic enterprise and business-specific initiatives, efficiency, effectiveness, and experience goals, and our various regulatory obligations (e.g., Recovery and Resolution Planning, Regulation W).

Specific ESGO responsibilities include:

• Maintaining an enterprise-wide inventory of Services and the Components required for Service delivery;
• Facilitating the identification of Services required in resolution;
• Identifying the interconnectedness of Services across legal entities;
• Mitigating identified Service continuity risks;
• Supporting identification, review, documentation, and ongoing management of intercompany service relationships across the enterprise; and
• Supporting businesses across the enterprise in leveraging SGO business intelligence data to inform strategic decision making.

The Role
The ESGO is looking for support driving transformation efforts within the ESGO program as well as cross-functional initiatives. This is an individual contributor role that will work horizontally across the ESGO, requiring program-wide knowledge and expertise. This role will need to quickly get up to speed on existing ESGO processes, the services methodology and data model (e.g., service definitions, linkages to other inventories, legal entity service relationships, service-based cost allocations), relationships with complementary programs (business continuity), and regulatory requirements (e.g., recovery and resolution planning, Reg W).

Specific responsibilities include:

• Improve ESGO Risk and Control Environment: Identify and prioritize efforts focused on improving ESGO control gaps and weaknesses
• Improve ESGO Data Quality and Underlying Processes: Support transition to more frequent production of the enterprise Service Catalog
• Develop Key Metrics: Identify, define, and report on key metrics to measure ESGO size and scope, productivity, risks, and control environment
• Enhance Services Methodology: Document and refine service definitions, criticality methodologies, and guidance and develop processes and monitoring to promote ongoing adherence to standards
• Strengthen Cross-Program Alignment: Support ESGO alignment with enhanced Risk and Control Self-Assessment methodology, business continuity methodology and criticality approaches, and other related programs and inventories
• Enhance ESGO Operating Model: Understand, improve, and strengthen services-related roles and responsibilities, change processes, and governance and escalation paths and infrastructure

The ideal candidate will have the following qualities:

• Structured thinking – ability to apply frameworks and bring structure and organization to unstructured problems
• Act with a sense of urgency – ability to execute against aggressive, but feasible timelines and plans
• Connecting dots – understand downstream impacts of decisions, identify new risks that may emerge despite mitigating a different risk, understand how programs, inventories, taxonomies, and methodologies do and do not relate
• Problem solving – ability to quickly understand and decompose complex issues and develop implementable solutions that address observations and do not create additional risks
• Sound judgment – ability to make decisions and develop recommendations based on risk and expected value vs. level of effort and probability of success
• Strong communication – ability to clearly and concisely summarize complex topics via verbal, PPT, and email communications
• Execution oriented – ability to make measurable forward progress, create and manage action plans, and proactively identify obstacles and develop recommendations and requirements to overcome those obstacles
• Risk and controls – familiarity with the Risk Management Framework and lifecycle, ability to ability risk, control, governance, and regulatory lenses to problems, processes, and recommendations
• Data and analytics – ability to work with complex data sets, identify key takeaways and insights, develop quality summaries (supported by data), and develop/maintain key metrics to measure program health and the risk and control environment (e.g., KPIs, KRIs, leading indicators)
• Attention to detail – ability to produce high quality deliverables, presentations, and analysis

• 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Outstanding problem solving and decision making skills
• Outstanding problem solving skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to lead projects/initiatives with high risk and complexity
• Knowledge and understanding of Regulatory Risk and Compliance policies and programs
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Excellent verbal, written, and interpersonal communication skills
• Experience communicating in both written and verbal formats with senior executive-level leaders
• Experience managing projects in a large enterprise environment
• A BS/BA degree or higher
• Technical and business architecture experience
• Business continuity planning experience
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

• Inventory management
• Process development and improvement
• Risk and control identification, assessment, monitoring, governance, frameworks
• Recovery and resolution planning

• Ability to travel up to 10% of the time

NC-Charlotte: 301 S College St - Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
CA-SF-Financial District: 550 California St - San Francisco, CA

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.