Business Support Consultant 3 - Resiliency Systems Support

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

This newly created Business Support Consultant 3 - Resiliency Systems Support position will help shape and transform Wells Fargo’s Enterprise Business Continuity and Resiliency Planning (EBCRP) landscape.

As a business support consultant, you will be responsible for assisting with translation of business requirements into user stories to support implementation of a new business continuity and resiliency system, as well as testing of user story acceptance criteria. Additionally, you’ll be responsible for helping to support business user requests related to existing platforms, and you’ll need to have and maintain an understanding of the EBCRP methodology and guidance.

Additional responsibilities include structured and unstructured work in support of projects and other initiatives. The position will report into the EBCRP Systems Manager within the larger EBCRP and Enterprise Resiliency teams.

• Review and assist with Enterprise Business Continuity and Resiliency Planning (EBCRP) systems user requests and questions
• Interface with access management systems/groups to facilitate user access to EBCRP systems
• Work with owners of upstream risk and technology systems to ensure provided data is accurate and complete
• Stay current with EBCRP methodology and guidance to assist resiliency community with questions and requests
• Assist with translation of EBCRP requirements to user stories, including acceptance criteria
• Work with Technology group to provide business testing for systems/automation changes
• Ensure compliance with documented process and control steps to facilitate data quality
• May create and maintain process documentation related to other job duties

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
• 2 + years of experience analyzing business requirements and transforming those requirements into business rules

• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Agile experience

• Ability to translate business system requirements into actionable requests for Technology teams
• Ability to handle issue tracking and resolution, with appropriate urgency
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Experience creating user stories and acceptance criteria
• Experience testing business software application and automation changes
• Experience with ServiceNow platform
• Experience with and knowledge of business continuity and disaster recovery systems and processe
• BCP External Certification(s) - ex. Master Business Continuity Professional ( MBCP) or Certified Business Continuity Professional(CBCP)

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
NC-Charlotte: 301 S College St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.