Technical Project Manager - GCS Tech

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Global Consumer Services Technologies (GCST) team is accountable for implementing and supporting systems for global Consumer and Commercial Card businesses. We are seeking leaders with a strong technology background to join our team. You will lead the planning, directing, and coordinating large-scale strategic new product launches from definition through implementation.

We are that rare employer you have been seeking - a financial services company with growth, funding, and a lively culture enriched with company wide values. We will put your skills to work as you help individuals and teams accelerate delivery and speed to market for our card products and services in a large-scale Agile environment.

We have the opportunity to engage on pivotal initiatives that are core to the growth of American Express. Truly a pivotal experience!

You will have the following responsibilities:

• Leading teams to deliver solutions in support of key product initiatives by working closely with product managers, scrum masters, architects, developers, and QA teams
• Working within and across business units to prioritize, plan, and execute the Technology development schedule for major product releases
• Handling and tracking status, progress and other critical metrics in relation to the plan and publishes progress reports
• Assigning development resources to activities and monitoring progress and performance across resource channels
• Maintaining release and dependency plans across American Express development teams, external partners and third parties
• Actively identifying and raising risks, issues, and changes tied to the product development initiatives
• Applying discretion on when to raise issues versus work through issues with the team
• Resolving impediments precluding teams from making progress against plans
• Ensuring outcomes across Technology teams are high-quality and clearly documented
• Conducting daily stand-ups, scrum of scrums and retrospectives at the end of each planned unit of work, with a focus on continuously learning from the past
• Finding opportunities to embrace innovative technologies and processes

This high-energy Technical Project Manager should have:

• 10+ years of IT experience with 5+ years of project/program management experience managing medium to large software development projects, with a consistent record of achieving positive outcomes
• Deep understanding of all aspects of product delivery with a consistent record of growing responsibility and ownership
• Experience navigating across product and engineering teams to create reusable solutions
• Experience leading Agile, Scrum, or other rapid application development teams delivering outstanding technology solutions on time
• Outstanding oral and written communication skills and an ability to optimally communicate and partner with third parties, development and product managers
• Experience in clarifying objectives, taking care of ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions
• Ability to learn new technologies and of taking pride in your delivery
• Desire to achieve business capabilities through innovation
• BS or MS degree in computer science or equivalent working experience is preferred
• PMI or equivalent project management certification is desired
• Scrum Master certification is a plus
• Certification(s) in Scaled Agile Framework is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.