Solutions Architect - Employee Experience

Job Description

Logistics

Hiring Manager: Ryan Polisoto

Recruiter: Colin Peterson

Level Range: 3-5

The Team

As a Solutions Architect you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business. In this role, you will work with business and technical decision makers from our largest accounts, as well as Qualtrics’ technology partners and account teams.

Solutions Architects engage early in the project lifecycle where the customer is just beginning to define the vision, and often lean on the Solutions Architect to imagine what is possible and determine if it’s feasible. The role requires an affinity for solution selling, technology evangelism and customer engagement. The ability to win the hearts and minds of our customers while explaining abstract technical concepts in a non-technical manner as they relate to business value, is a must.

The Expectation for Success

You will lead Project Discovery and Design Sessions as well as Project Scoping conversations in order to validate the customer solution and articulate the business impact of the solution.

You will accomplish this by designing technical solutions that meet customer’s business objectives. This role requires a high degree of cross-functional collaboration with Sales, Engineering, and customers.

You operate regularly in ambiguous situations and view those as opportunities. As the solution is defined, you construct a system that is profitably replicable and then move on to the next situation.

The position will provide technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects.

A Day in the Life

• Listen to the customer and identify the actual underlying needs and goals to create the optimal solution, sometimes reviewing with the customer why they would benefit from changing their processes.
• Design and document custom solutions for individual customer’s needs by adapting the platform capabilities to the needs of Qualtrics’ enterprise-level customers.
• Collaborate with a small team to define, refine, and iterate over internal processes and service offerings to provide the best possible customer experience.
• Work collaboratively with Sales, Engineering, and other teams to ensure compelling solutions are created by presenting to customer executive and IT teams.
• Assist in driving sales pipeline while ensuring achievement of Professional Services billing targets.
• Establish strong relationships with the customer’s key technical and business decision makers.
• Understand the customer’s business requirements in order to articulate the solution’s business value.
• Assist with driving operational efficiencies across the Professional Services team.
• Keep up to date with market trends in target industry, competitive insights and industry regulatory/compliance requirements.
• Maintain an expert knowledge of the Qualtrics Research Suite and other products.
• Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
• Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.